--000000000000b689de05e43edf9e Content-Type: multipart/alternative; boundary="000000000000b689dd05e43edf9d" --000000000000b689dd05e43edf9d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Taneshia, The booking deadline for TOR CGs is 12:00pm every Monday (pay week). After 12:00pm the time sheet will be locked for payroll, but if we need to adjust her timesheet we can unlock it for you. Also, we closed payroll every Tuesday (pay week). There is no adjustment possible after 12;00pm onTuesday. Pls let me know if you have any questions and concerns. Best Regards, Irin On Wed, Jul 20, 2022 at 11:51 AM Taneshia Persaud wrote: > [image: Screen Shot 2022-07-20 at 11.45.38 AM.png] > > On Wed, Jul 20, 2022 at 10:31 AM Taneshia Persaud taneshia.persaud@thekey.com> wrote: > >> Initially, it was a JIRA but when we didn=E2=80=99t get a timely respons= e, it was >> brought up in our weekly meeting twice with everyone present. Then >> another email was sent to Nukul (attached). >> >> >> >> >> On Wed, Jul 20, 2022 at 10:27 AM Timothy Thomas wrote: >> >>> Taneshia who have you communicated with at Maventech to get this >>> resolved? Should we escalate to Vince or Nukul? There's nothing our pay= roll >>> team can do to help with this unless you can provide a manual calculati= on >>> of what's owed. >>> >>> Let me know and I can push for an answer. >>> >>> Thanks >>> >>> On Wed, Jul 20, 2022 at 10:16 AM Taneshia Persaud >> taneshia.persaud@thekey.com> wrote: >>> >>>> @Irin Eva I can, but at this point I am not sure >>>> how much she is owed. >>>> >>>> According to the caregiver, she has been short on every pay stub 5hrs = & >>>> 5.25hrs on her weekly Sat/Sun shifts, as this has been ongoing since s= he >>>> returned from vacation in May 2022. >>>> >>>> On Wed, Jul 20, 2022 at 9:56 AM Irin Eva wrote: >>>> >>>>> Hi Sandra,, >>>>> >>>>> I already spoke with Tanisha and CG regarding this. I will connect >>>>> with her again. This is actually a tech issue. Even though she is wor= king >>>>> more hours, her time sheet shows 5 or 5.25 hours. >>>>> >>>>> @Taneshia Persaud Can you pls add in >>>>> the action sheet how much she owes and also pls let Ali know it is no= t >>>>> billed yet. >>>>> >>>>> Best Regards, >>>>> Irin >>>>> >>>>> >>>>> >>>>> On Wed, Jul 20, 2022 at 9:44 AM Sandra Daoust >>>> sdaoust@homecareassistance.com> wrote: >>>>> >>>>>> Hi all! >>>>>> Is she owed any money at this point? @Irin Eva = Can >>>>>> you connect with Taneisha to see if there is any balance due to her.= We can >>>>>> do the adjustment on the next pay. I am not familiar enough with the= portal >>>>>> to figure out what the tech issue is but we can certainly rectify an= y pay >>>>>> owed to her manually until the issue is resolved. >>>>>> Thank you! >>>>>> >>>>>> >>>>>> >>>>>> Sandra Daoust >>>>>> >>>>>> >>>>>> >>>>>> *Finance Manager - Canada* >>>>>> >>>>>> Tel: 514.907.5065 | Fax: 514.221.4265 >>>>>> >>>>>> sdaoust@homecareassistance.com | Homecarea