--0000000000008ccf2805f5b1aec6 Content-Type: multipart/alternative; boundary="0000000000008ccf2705f5b1aec5" --0000000000008ccf2705f5b1aec5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Ali, The below is the Sunrise of Burlington snapshot. This is a different account, Schlegel Villages - they appear as The Village of Tansley Woods, The Village of Erin Meadows, The Village of Winston Park etc. Best regards, Matt Matt Vijayan, B.Sc., MBA, CCPE Director of Sales, Canada *Please note my email has changed:* mvijayan@TheKey.com TheKey.com [image: TheKey] On Mon, Feb 27, 2023 at 12:17=E2=80=AFPM Ali Malik w= rote: > Goodmorning Tim, > > It appears as though they want every prior invoice to be adjusted to minu= s > the half hour per booking? > > What I can do is edit the pdf and change the hours on prior invoices and > resend it to them? Going forward I will ensure we adjust the 30min before > sending the invoice out to them. > > Just to confirm I would adjust all bookings on these invoices, correct? > [image: image.png] > > thank you, > > > On Mon, Feb 27, 2023 at 11:27 AM Timothy Thomas wrote: > >> adding @Ali Malik who manages billing. >> >> Ali let us know how you want to handle this. We will need a half hour >> removed from all Schlegel Village staffing shifts. >> >> On Mon, Feb 27, 2023 at 11:15 AM Matt Vijayan >> wrote: >> >>> Hi Tim, Sam. >>> >>> Schlegel Villages Inc. is particular about excluding the billing for 30 >>> minutes breaks. Can you please ensure this is executed in our billing >>> process to this referral client? >>> >>> *Ontario HCLs: *The below applies only for shifts billable to Schlegel >>> Villages. >>> >>> Best regards, >>> >>> Matt >>> >>> Matt Vijayan, B.Sc., MBA, CCPE >>> Director of Sales, Canada >>> *Please note my email has changed:* >>> mvijayan@TheKey.com >>> >>> TheKey.com >>> [image: TheKey] >>> >>> >>> ---------- Forwarded message --------- >>> From: Diane Stein >>> Date: Tue, Feb 21, 2023 at 10:33 AM >>> Subject: Clarity on Breaks >>> To: >>> Cc: Christy Parsons , Vanda >>> Koukounakis >>> >>> >>> *Good Morning* >>> >>> *Thanks for your patience as we work through the agreements. We look >>> forward to working with you as a preferred agency. Once all agreements = are >>> executed I will be reaching back out with next steps* >>> >>> *On another note, it has come to our attention that some agencies have >>> been charging for full shifts including the 30 min lunch break. Please = be >>> advised that we do not cover that 30 mins. We would ask that you ensure= it >>> is not included in any future invoices and to look at any invoices you = have >>> already issued this year to ensure they were submitted correctly (exclu= ding >>> 30 mins break). We will also be doing some audits on our end.* >>> >>> >>> >>> *Thanks, Diane* >>> >>> >>> >>> Diane Stein, *Director of Purchasing* >>> >>> 201-325 Max Becker Dr, Kitchener ON N2E 4H5 >>> >>> C: 226-203-0038 E: diane.stein@schlegelvilla