Re: St. Goddard Miles - Winnipeg Client - Credit Requested

--000000000000dd95ec060a31c149 Content-Type: multipart/alternative; boundary="000000000000dd95ea060a31c148" --000000000000dd95ea060a31c148 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi John, In Winnipeg - their practice was to charge the entire shift when someone cancels less than 24 hours. I would refer to the signed client agreement so you can discuss the cancellation clause in the agreement. *CANCELLATIONS Cancellations that are not received within the time frames provided herein will be subject to a cancellation charge. Clients are billed on the 1st day and 16th day of each month and invoices are due upon receipt. Client agrees to pay invoices on-time and understands finance charges may apply for balances over 30 days past due. Should Client dismiss a Caregiver or fail to cancel live-in services scheduled less than twenty-four (24) hours before service is scheduled to commence, Client will pay a cancellation charge equivalent to one day of live-in service. In the case that Client dismisses a Caregiver or fails to cancel hourly services scheduled less than twentyfour (24) hours before service is scheduled to commence, *Client will pay a cancellation charge equivalent to the hourly rate for the entire scheduled shift. I hope this helps, Chuck On Wed, Nov 15, 2023 at 7:08=E2=80=AFAM John Janiga wrote: > Hello Chuck, > > Thank you for the information. > > So we are charging for full days based on the wife's request to have a > caregiver ready upon her husband's ( Client ) release from the hospital. > > Also no 24 hour notice given at the time. > > I just want to be certain prior to speaking with Nadine. > > Best, > *John Janiga* > Senior Accounts Receivable Specialist > *john.janiga@thekey.com * > *408-647-7538 * > TheKey.com > [image: TheKey] > > > > On Tue, Nov 14, 2023 at 9:53=E2=80=AFAM John Janiga > wrote: > >> Hello Chuck, >> >> Per our conversation yesterday during the AR meeting regarding St >> Goddard Miles, below are the dates Nadine ( Client Contact ( sister ) a= nd >> payer ) is stating there was no care provided nor needed as client was >> hospitalized from 10-8-2022 through 10-31/2022. >> >> The client also believes this is where her deposit was applied to as she >> had not seen these billings prior to me sending them to her. >> >> She is requesting a credit for all shifts billed and shown below. >> >> Disputed Billing on Invoice #5192 - Credit Requested $1,110.00 >> [image: image.png] >> Disputed Billing on Invoice #5239 - Credit Requested $1,320.00 >> [image: image.png] >> >> Please let me know if a credit can be granted and if one is approved and >> generated we can then apply it to the balances remaining for St Goddard >> Miles and St Goddard Gurmit respectively. >> >> Thank you for your assistance and let me know if you have any questions >> or concerns. >> >> I've attached full invoice copies for reference as well. >> >> Best Regards, >> *John Janiga* >> Senior Accounts Receivable Spe