Re: St. Goddard Miles - Winnipeg Client - Credit Requested

Thanks Chuck,

I will call Nadine and explain.

Best,
*John Janiga*
Senior Accounts Receivable Specialist
*john.janiga@thekey.com <john.janiga@thekey.com>*
*408-647-7538 *
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>



On Wed, Nov 15, 2023 at 9:31 AM Chuck Terlesky <cterlesky@thekey.com> wrote:

> Hi John,
>
> In Winnipeg - their practice was to charge the entire shift when someone
> cancels less than 24 hours. I would refer to the signed client agreement so
> you can discuss the cancellation clause in the agreement.
>
> *CANCELLATIONS Cancellations that are not received within the time frames
> provided herein will be subject to a cancellation charge. Clients are
> billed on the 1st day and 16th day of each month and invoices are due upon
> receipt. Client agrees to pay invoices on-time and understands finance
> charges may apply for balances over 30 days past due. Should Client dismiss
> a Caregiver or fail to cancel live-in services scheduled less than
> twenty-four (24) hours before service is scheduled to commence, Client will
> pay a cancellation charge equivalent to one day of live-in service. In the
> case that Client dismisses a Caregiver or fails to cancel hourly services
> scheduled less than twentyfour (24) hours before service is scheduled to
> commence, *Client will pay a cancellation charge equivalent to the hourly
> rate for the entire scheduled shift.
>
> I hope this helps,
> Chuck
>
> On Wed, Nov 15, 2023 at 7:08 AM John Janiga <john.janiga@thekey.com>
> wrote:
>
>> Hello Chuck,
>>
>> Thank you for the information.
>>
>> So we are charging for full days based on the wife's request to have a
>> caregiver ready upon her husband's ( Client ) release from the hospital.
>>
>> Also no 24 hour notice given at the time.
>>
>> I just want to be certain prior to speaking with Nadine.
>>
>> Best,
>> *John Janiga*
>> Senior Accounts Receivable Specialist
>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>> *408-647-7538 *
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>>
>> On Tue, Nov 14, 2023 at 9:53 AM John Janiga <john.janiga@thekey.com>
>> wrote:
>>
>>> Hello Chuck,
>>>
>>>  Per our conversation yesterday during the AR meeting regarding St
>>> Goddard Miles,  below are the dates Nadine ( Client Contact ( sister ) and
>>> payer ) is stating there was no care provided nor needed as client was
>>> hospitalized from 10-8-2022 through 10-31/2022.
>>>
>>> The client also believes this is where her deposit was applied to as she
>>> had not seen these billings prior to me sending them to her.
>>>
>>> She is requesting a credit for all shifts billed and shown below.
>>>
>>> Disputed Billing on Invoice #5192 - Credit Requested $1,110.00
>>> [image: image.png]
>>> Disputed Billing on Invoice #5239 - Credit Requested $1,320.00
>>> [image: image.png]
>>>
>>> Please let me know if a credit can be granted and if one is approved and
>>> generated we can then apply it to the balances remaining for St Goddard
>>> Miles and St Goddard Gurmit respectively.
>>>
>>> Thank you for your assistance and let me know if you have any questions
>>> or concerns.
>>>
>>> I've attached full invoice copies for reference as well.
>>>
>>> Best Regards,
>>> *John Janiga*
>>> Senior Accounts Receivable Specialist
>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>> *408-647-7538 *
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>>
>
> --
> Chuck Terlesky B.A., CCPE
> General Manager/Regional Caregiver Ambassador for Canada
>
> 403-301-3777
>
> TheKey.ca   <https://thekey.ca/>
>
> [image: TheKey]
>
>