--000000000000f26d33060a328d10 Content-Type: multipart/alternative; boundary="000000000000f26d32060a328d0f" --000000000000f26d32060a328d0f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Chuck, I will call Nadine and explain. Best, *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Wed, Nov 15, 2023 at 9:31=E2=80=AFAM Chuck Terlesky wrote: > Hi John, > > In Winnipeg - their practice was to charge the entire shift when someone > cancels less than 24 hours. I would refer to the signed client agreement = so > you can discuss the cancellation clause in the agreement. > > *CANCELLATIONS Cancellations that are not received within the time frames > provided herein will be subject to a cancellation charge. Clients are > billed on the 1st day and 16th day of each month and invoices are due upo= n > receipt. Client agrees to pay invoices on-time and understands finance > charges may apply for balances over 30 days past due. Should Client dismi= ss > a Caregiver or fail to cancel live-in services scheduled less than > twenty-four (24) hours before service is scheduled to commence, Client wi= ll > pay a cancellation charge equivalent to one day of live-in service. In th= e > case that Client dismisses a Caregiver or fails to cancel hourly services > scheduled less than twentyfour (24) hours before service is scheduled to > commence, *Client will pay a cancellation charge equivalent to the hourly > rate for the entire scheduled shift. > > I hope this helps, > Chuck > > On Wed, Nov 15, 2023 at 7:08=E2=80=AFAM John Janiga > wrote: > >> Hello Chuck, >> >> Thank you for the information. >> >> So we are charging for full days based on the wife's request to have a >> caregiver ready upon her husband's ( Client ) release from the hospital. >> >> Also no 24 hour notice given at the time. >> >> I just want to be certain prior to speaking with Nadine. >> >> Best, >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> On Tue, Nov 14, 2023 at 9:53=E2=80=AFAM John Janiga >> wrote: >> >>> Hello Chuck, >>> >>> Per our conversation yesterday during the AR meeting regarding St >>> Goddard Miles, below are the dates Nadine ( Client Contact ( sister ) = and >>> payer ) is stating there was no care provided nor needed as client was >>> hospitalized from 10-8-2022 through 10-31/2022. >>> >>> The client also believes this is where her deposit was applied to as sh= e >>> had not seen these billings prior to me sending them to her. >>> >>> She is requesting a credit for all shifts billed and shown below. >>> >>> Disputed Billing on Invoice #5192 - Credit Requested $1,110.00 >>> [image: image.png] >>> Disputed Billing on Invoice #5239 - Credit Requested $1,320.00 >>> [image: image.png] >>> >>> Please let me know if a credit can be granted and if one is approved an= d >>> ge