Re: Why did I get an email today saying my October bill is past due? - [#1007559]

----==_mimepart_674495a01365f_1be3fb9ea8932741672752b Content-Type: multipart/alternative; boundary="--==_mimepart_674495a013562_1be3fb9ea893274167274ae"; charset=UTF-8 Content-Transfer-Encoding: 7bit ----==_mimepart_674495a013562_1be3fb9ea893274167274ae Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Carol, Thank you for your email, my understanding of the situation is= that you wanted to wait for the check to arrive in the mail and you were= going to e-transfer the funds back into the WRHA account. The $250 credi= t has been applied to the account bringing the total to $1267.55 as we ag= reed upon. =C2=A0Unfortunately the automation for the late notices cannot= be turned off as it was automatically sent from our Versapay portal at 1= 5 days and 30 days past due. Since this was an error on our end we are aw= are that the invoice is actually not past due but awaiting the receipt of= the refund check and the balance will then be paid.=C2=A0 Please adv= ise if you want the E-transfer to be completed as discussed last week and= i will partner with Tim to get this completed. Thanks,=C2=A0 L= ito Delapena Manager=C2=A0Customer Contact & Collections Center = = On Sat, 23 Nov at 8:02 AM , 158166 'Jim' James Henderson wrote: Hi Lito and Tim I don=E2=80=99t understand = the email saying my October bill is past due? Can you please stop these = emails. I will have to ask the Key to etransfer me the $1517.55 to my e= mail cpawluk@shaw.ca. so I can then put it back into the WRHA account to = correct the Key=E2=80=99s mistake. I have an auto deposit set up for my e= transfers. I then will rip up the Key cheque whenever it may actually get= to me by snail mail. Then Lito you can email me a new invoice for $126= 7.55 as you promised and debit Jim=E2=80=99s and my account for this amou= nt when I give you the ok by email. This whole mistake made by the Key = is very stressful especially because of the mail strike. There is no end = in sight to this strike and I cannot keep waiting for the cheque the Key = is sending to cover the $1517.55 mistake. It may take weeks to arrive and= Jim and I do not want to pay double the amount owed from our personal ac= count to cover the Key=E2=80=99s mistake. Please respond and confirm th= at you have understood my difficult situation. Thanks Tim and I will wa= it to hear from you and Lito. Carol Sent from my iPhone ----==_mimepart_674495a013562_1be3fb9ea893274167274ae Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Carol, Thank you for your email, my understand= ing of the situation is that you wanted to wait for the check to arrive i= n the mail and you were going to e-transfer the funds back into the WRHA = account. The $250 credit has been applied to the account bringing the tot= al to $1267.55 as we agreed upon. =C2=A0Unfortunately the automation for = the late notices cannot be turned off as it was automatically sent from o= ur Versapay portal at 1