Re: Issue with response to Clearcare messages

--00000000000030a2ff05eec85dab Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Briana Location is Montreal, Quebec, Canada. Caregiver this morning, test sent to Kimberley Stojanovic and message did not get sent. It is to only one caregiver at a time. The issue seems to be from my email, when I reply to one caregiver's message. I am able to send messages directly from Clearcare. Thank you Dominique Dominique Jacobs *Client Care Manager* Tel: 514.907.5065 | Fax: 514.221.4265 djacobs@homecareassistance.com | Homecareassistancemontreal.ca On Thu, Dec 1, 2022 at 11:05 AM Briana Caterina Del Real wrote: > Hi Dominique, > > =E2=80=8BWhat clear care location is this for and can you give me a CG's = name that > a message should have gone to . Also is this a mass message your sedning = or > individual message ? > > > Thanks, > > > > > Briana Del Real > > On Thu, 1 Dec at 10:52 AM , Dominique Jacobs djacobs@homecareassistance.com> wrote: > Good morning, > > I've been told to contact your department in reference to an issue I am > having with responding to caregivers in Clearcare via email. > > Normally, when a caregiver replies to a message sent to them via Clearcar= e > their reply is sent to our inbox and we are able to reply by email. > > Since November 12th I have sent messages and they were not received. I've > checked the activity logs of some caregivers and the messages are not the= re. > > If you could please let me know what can be done that would be appreciate= d. > > Thank you, > Dominique > > Dominique Jacobs > > > *Client Care Manager* > Tel: 514.907.5065 | Fax: 514.221.4265 > djacobs@homecareassistance.com | Homecareassistancemontreal.ca > > > 134913:611100 > --00000000000030a2ff05eec85dab Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi=C2=A0Briana Location is Montreal, Qu= ebec, Canada. Caregiver this morning, test sent to Kimberley Stoj= anovic and message did not get sent. It is to only one caregiver = at a time. The issue seems to be from my email, when=C2=A0I reply to one ca= regiver&#39;s message. I am able to send messages directly from C= learcare.=C2=A0 Thank you=C2=A0 Dominiqu= e=C2=A0 =C2=A0 Dominique = Jacobs <span style=3D"font-size:11pt;font-family:Arial;background-