Re: "AS2" COMP LOSS - TOM ORDER CREATION REQUEST: PON# IRIS102210310084 / BPSO 54933 [ ref:_00DU0HByX._5004U12ACs4:ref ]

Hi Carolina,

I'm currently not yet confirmed for my contract renewal yet so I've CC-ed
our other team members to assist. I believe John/Aaron may be able to help
you with the switch to be ordered but I'm unsure who will be able to
coordinate the return of the existing switch once that's done but I've
CC-ed the IT leadership team (Gabe/Terrence) to assign.

On Wed, Jan 11, 2023 at 10:58 AM Carolina Orosa <corosa@thekey.com> wrote:

> Hi Isabelle,
>
> Shaw came today to pick up the phones but they were also going to pick up
> their switch which powers all our phones. We were able to request that they
> leave the switch for now until we get a replacement. In light of this, are
> you able to send us a switch to replace Shaw's? We would need a 12 port POE.
>
> Thank you,
>
> Carolina
>
>
>
> On Wed, Dec 14, 2022 at 12:44 PM Isabelle La <ila@thekey.com> wrote:
>
>> Great, thanks Tim.
>>
>> Gorata - please confirm having someone there on 1/11 between 10am - 12pm
>> PST and our local team member will assure they have access in the building.
>>
>> On Wed, Dec 14, 2022 at 9:26 AM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> adding @Sharon Speirs <sspeirs@thekey.com> who can ensure someone is
>>> onsite for that time and day.
>>>
>>> Thank you
>>>
>>> On Wed, Dec 14, 2022 at 2:14 AM Isabelle La <ila@thekey.com> wrote:
>>>
>>>> Adding Tim for visibility and also assistance in coordination in case
>>>> Carolina is unable to respond.
>>>>
>>>> Tim/Carolina - can someone be available on 1/11/2023 between 10am -
>>>> 12pm PST so that Shaw can pick up equipment for the phone services that
>>>> were shut down when we finished porting to 8x8 on 11/14? Please let us know
>>>> as soon as possible, thank you.
>>>>
>>>> On Tue, Dec 13, 2022 at 9:42 AM Isabelle La <ila@thekey.com> wrote:
>>>>
>>>>> Carolina - can you confirm this date and time will work for equipment
>>>>> pick-up?
>>>>>
>>>>> On Tue, Dec 13, 2022 at 9:24 AM Gorata Kagiso <gorata.kagiso@sjrb.ca>
>>>>> wrote:
>>>>>
>>>>>> We have booked Equipment pickup 11- January -2023 between
>>>>>> 10:00 - 12:00 pm . Kindly let me know if this time works for you.
>>>>>>
>>>>>>
>>>>>> Thank you,
>>>>>>
>>>>>> Gorata Kagiso, Large Business Support (West) – Cancellations Support
>>>>>> Shaw Business
>>>>>> T: 1877-742-9249
>>>>>> E: gorata.kagiso@sjrb.ca
>>>>>> <http://www.shaw.ca/business>
>>>>>> <https://www.facebook.com/shaw> <https://twitter.com/Shawhelp>
>>>>>> <https://www.youtube.com/user/ShawCommunication>
>>>>>> *This message is confidential and may contain privileged information.
>>>>>> We ask that you not use or disclose this message other than with our
>>>>>> consent. If you are not an intended recipient, please immediately notify us
>>>>>> and delete this message. Thank-you.*
>>>>>>
>>>>>>
>>>>>> --------------- Original Message ---------------
>>>>>> *From:* Gorata Kagiso [gorata.kagiso@sjrb.ca]
>>>>>> *Sent:* 18/11/2022 4:19 PM
>>>>>> *To:* ila@thekey.com
>>>>>> *Cc:* itsupport@thekey.com; corosa@thekey.com
>>>>>> *Subject:* Re: "AS2" COMP LOSS - TOM ORDER CREATION REQUEST: PON#
>>>>>> IRIS102210310084 / BPSO 54933 [ ref:_00DU0HByX._5004U12ACs4:ref ]
>>>>>>
>>>>>> The disconnection is only for the Phone services that are requested
>>>>>> to be ported out. The internet services are not included as part of the
>>>>>> disconection.
>>>>>>
>>>>>>
>>>>>> Thank you,
>>>>>>
>>>>>> Gorata Kagiso, Large Business Support (West) – Cancellations Support
>>>>>> Shaw Business
>>>>>> T: 1877-742-9249
>>>>>> E: gorata.kagiso@sjrb.ca
>>>>>> <http://www.shaw.ca/business>
>>>>>> <https://www.facebook.com/shaw> <https://twitter.com/Shawhelp>
>>>>>> <https://www.youtube.com/user/ShawCommunication>
>>>>>> *This message is confidential and may contain privileged information.
>>>>>> We ask that you not use or disclose this message other than with our
>>>>>> consent. If you are not an intended recipient, please immediately notify us
>>>>>> and delete this message. Thank-you.*
>>>>>>
>>>>>>
>>>>>> --------------- Original Message ---------------
>>>>>> *From:* Isabelle La [ila@thekey.com]
>>>>>> *Sent:* 18/11/2022 4:08 PM
>>>>>> *To:* corosa@thekey.com; gorata.kagiso@sjrb.ca
>>>>>> *Cc:* itsupport@thekey.com; cancellations@shawbusiness.ca
>>>>>> *Subject:* Re: "AS2" COMP LOSS - TOM ORDER CREATION REQUEST: PON#
>>>>>> IRIS102210310084 / BPSO 54933 [ ref:_00DU0HByX._5004U12ACs4:ref ]
>>>>>>
>>>>>> Hello Shaw,
>>>>>>
>>>>>> Can you please confirm that this cancellation of services is for the
>>>>>> entire PHONE services only but NOT the Internet service we have with you,
>>>>>> correct?
>>>>>>
>>>>>> On Fri, Nov 18, 2022 at 2:56 PM Carolina Orosa <corosa@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> FYI. This just impacts the phones right, not our internet?
>>>>>>>
>>>>>>> Sent from my iPhone
>>>>>>>
>>>>>>> Begin forwarded message:
>>>>>>>
>>>>>>>
>>>>>>> *From:* Shaw Business Cancellations <cancellations@shawbusiness.ca>
>>>>>>> *Date:* November 18, 2022 at 2:53:18 PM PST
>>>>>>> *To:* corosa@homecareassistance.com
>>>>>>> *Subject:* *RE: "AS2" COMP LOSS - TOM ORDER CREATION REQUEST: PON#
>>>>>>> IRIS102210310084  / BPSO 54933    [ ref:_00DU0HByX._5004U12ACs4:ref ]*
>>>>>>>
>>>>>>>
>>>>>>> ? Hello,
>>>>>>>
>>>>>>>
>>>>>>> Thank you for contacting Shaw Large Business Support
>>>>>>>
>>>>>>> As per your request, we will terminate your service for under BPSO
>>>>>>> 54933  effective December 03, 2022, as per the required 30 days’ written
>>>>>>> termination notice.
>>>>>>> **
>>>>>>> As your current contract has  expired there will be no early
>>>>>>> termination fee
>>>>>>>
>>>>>>> Your request  has been processed, Service Number SO-0332224
>>>>>>>
>>>>>>> Please let us know if you have any further questions or concerns.
>>>>>>>
>>>>>>> Termination fees may be subject to change and will be reassessed at
>>>>>>> the time of disconnection.
>>>>>>>
>>>>>>> Case#:02210958
>>>>>>>
>>>>>>> Thank you,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Gorata Kagiso, Large Business Support (West) – Cancellations Support
>>>>>>> Shaw Business
>>>>>>> T: 1877-742-9249
>>>>>>> E: gorata.kagiso@sjrb.ca
>>>>>>> <http://www.shaw.ca/business>
>>>>>>> <https://www.facebook.com/shaw> <https://twitter.com/Shawhelp>
>>>>>>> <https://www.youtube.com/user/ShawCommunication>
>>>>>>> *This message is confidential and may contain privileged
>>>>>>> information. We ask that you not use or disclose this message other than
>>>>>>> with our consent. If you are not an intended recipient, please immediately
>>>>>>> notify us and delete this message. Thank-you.*
>>>>>>>
>>>>>>>
>>>>>>> --------------- Original Message ---------------
>>>>>>> *From:* CLEC Operations - Competitive Loss [
>>>>>>> clecoperations-competitiveloss@sjrb.ca]
>>>>>>> *Sent:* 17/11/2022 2:49 PM
>>>>>>> *To:* cancellations@shawbusiness.ca
>>>>>>> *Cc:* clecoperations-competitiveloss@sjrb.ca
>>>>>>> *Subject:* "AS2" COMP LOSS - TOM ORDER CREATION REQUEST: PON#
>>>>>>> IRIS102210310084 / BPSO 54933
>>>>>>>
>>>>>>> [image: image001.gif]
>>>>>>>
>>>>>>> ** SB COMP LOSS ORDER **
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hello,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Can you please create a TOM work order for the following "AS2" Comp
>>>>>>> Loss request? Please see below for details.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> o          *PORT TNS PORTED OUT TO:* New Provider
>>>>>>>
>>>>>>> o          *PORT TNS VERIFIED AS OFFICIALLY PORTED OUT:* Yes
>>>>>>>
>>>>>>> o          *REQUIRED TO BE TOM TASKED (BUT NOT LIMITED TO):* CLEC
>>>>>>> Operations - Competitive Loss and Hosted Lines Implementations
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *BPSO*: 54933
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *SMARTVOICE ORDER:* YES
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *MERAKI DASHBOARD - CHECK STATUS*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *GROUP ID: *54933-01
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *CUSTOMER NAME:* Greater Vancouver Home Care Assistance
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *PON*: IRIS102210310084
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *DATE TNS PORTED OUT*: 14 November 2022
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *CURRENT PILOT/CLID TN:* 7782793634
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *IS THE PILOT/CLID TN REQUESTING TO PORT OUT OR DISCONNECT:* YES
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *NEW PILOT/CLID TN:* N/A
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *TNS TO PORT OUT*: 7782793634
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *TNS TO DISCONNECT: *
>>>>>>>
>>>>>>> 6048303907
>>>>>>>
>>>>>>> 6049120253
>>>>>>>
>>>>>>> 6049120332 to 0339
>>>>>>>
>>>>>>> 6049120380
>>>>>>>
>>>>>>> 6049268403
>>>>>>>
>>>>>>> 7782791138
>>>>>>>
>>>>>>> 7782793639 - Reserved TN
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *TNS TO RETAIN: *N/A
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *PARTIAL OR FULL REMOVAL OF TNS:* FULL
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *****************************************************************************************************
>>>>>>>
>>>>>>> *ASSOCIATED TOLL FREE TNS:*
>>>>>>>
>>>>>>> *NOTE: *****FOR SHAW BUSINESS CANCELLATIONS TEAM ONLY****
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please engage customer for direction on the associated Toll Free TNs
>>>>>>> listed below and process accordingly
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *TOLL FREE TN:* N/A
>>>>>>>
>>>>>>> *TARGET TN:* N/A
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *******************************************************************************************************
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>    [image: image002.png]
>>>>>>>
>>>>>>>                             [image: image003.png]
>>>>>>>
>>>>>>> *Business Onboarding Team Survey
>>>>>>> <https://thepipe.sjrb.ca/external-link.jspa?url=https%3A%2F%2Fforms.office.com%2FPages%2FResponsePage.aspx%3Fid%3DLhkwi4gT1k6CCONd1yrSrZW13FsdoyRKlpKb8Re-ZQh