--0000000000004abbb2060788e125 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Vanja, Thanks for clarifying which account needs to be used for payment. I have not processed today's payment yet for this client. Can you also clarify which payments need to be refunded? Is it just the 10/5/23 payment or how far do we need to go back? On Thu, Oct 12, 2023 at 1:49=E2=80=AFPM Vanja Bezdrob wrote: > The payment should come from the most recent uploaded payment > information on file dated 08/31 as that is the process i think please > correct me if i am wrong.Ali was well aware of that but since he is no > longer with the company we need to fix the problem and see what we can do > for this client.Let me know if i can assist with anything.This new accoun= t > should be billed from the date specified but never has been billed and th= is > was ongoing issue till money was taken out of wrong account just past wee= k. > Also I want to ask if it is easier to delete all previous billing info in > file to avoid confusion. I can do that as well but I am not sure if that = is > the correct process as we keep all files on the client profile. > Let me know please and thank you. > > On Thu, Oct 12, 2023 at 10:30=E2=80=AFAM Vashon Palloo > wrote: > >> Hi Team, >> >> To make sure I am understanding correctly, we're supposed to be using th= e >> account ending in 4688 for this client's PAD? >> >> If so, this information was not relayed to me but I am happy to update i= t >> going forward. Please confirm so I can run the client's payment for this >> week's invoice. >> >> As far as the last few payments that were made, who would be the right >> person to get this refunded? >> >> On Thu, Oct 12, 2023 at 1:14=E2=80=AFPM Sumira Suthesan > sumira.suthesan@thekey.com> wrote: >> >>> Hi Vanja, >>> >>> Please always cc billing@thekey.com for invoice/ payment inquiries. >>> >>> Vashon is in charge of payment processing. >>> >>> @Vashon Palloo Can you please take a look >>> into this? >>> >>> Client is Anne Kober (Vancouver) >>> >>> Thanks, >>> *Sumira Suthesan* >>> Accounts Receivable Specialist >>> T: 438-230-3887 ext.1070006 >>> www.TheKey.com >>> [image: TheKey] >>> >>> >>> ---------- Forwarded message --------- >>> From: Vanja Bezdrob >>> Date: Thu, Oct 12, 2023 at 1:08=E2=80=AFPM >>> Subject: Fwd: Fw: home care fees. >>> To: TheKey Billing , Sumira Suthesan >> sumira.suthesan@thekey.com>, Timothy Thomas >>> >>> >>> Hello team I need this investigated as this client really was patient >>> with us and our billing process.He also acquired NSF charges ETC.Can i >>> receive a call back as this needs to be sorted ASAP please and thank yo= u. >>> Sumira you can also forward thread of communication we have about the >>> same. >>> Client is ANNE KOBER >>> Thank you >>> >>> ---------- Forwarded message --------- >>> From: Joe Sayer >>> Date: Wed, Oct 11, 2023 at 7:54=E2=80=AFPM >>> Subject: Fw: home care fees. >>> To: vanja.bezdrob@thekey.com >>>