--000000000000199bb206078b64d5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Vashon I again uploaded Void check and it is on client file with the note must use this account and I hope this will be clear for everyone.This account was supposed to be used starting Aug 31.So what needs to be refunded and billed to this account are all charges dating back to Aug 31.Client also inquired 15$ charge as a result as he didnt have enough funds in the other account that Money was taken out from. Please advise what and when it will be done so I can inform client Thank you so much. On Thu, Oct 12, 2023 at 11:12=E2=80=AFAM Vashon Palloo wrote: > Hi Vanja, > > Thanks for clarifying which account needs to be used for payment. I have > not processed today's payment yet for this client. > > Can you also clarify which payments need to be refunded? Is it just the > 10/5/23 payment or how far do we need to go back? > > On Thu, Oct 12, 2023 at 1:49=E2=80=AFPM Vanja Bezdrob > wrote: > >> The payment should come from the most recent uploaded payment >> information on file dated 08/31 as that is the process i think please >> correct me if i am wrong.Ali was well aware of that but since he is no >> longer with the company we need to fix the problem and see what we can d= o >> for this client.Let me know if i can assist with anything.This new accou= nt >> should be billed from the date specified but never has been billed and t= his >> was ongoing issue till money was taken out of wrong account just past we= ek. >> Also I want to ask if it is easier to delete all previous billing info i= n >> file to avoid confusion. I can do that as well but I am not sure if that= is >> the correct process as we keep all files on the client profile. >> Let me know please and thank you. >> >> On Thu, Oct 12, 2023 at 10:30=E2=80=AFAM Vashon Palloo >> wrote: >> >>> Hi Team, >>> >>> To make sure I am understanding correctly, we're supposed to be using >>> the account ending in 4688 for this client's PAD? >>> >>> If so, this information was not relayed to me but I am happy to update >>> it going forward. Please confirm so I can run the client's payment for = this >>> week's invoice. >>> >>> As far as the last few payments that were made, who would be the right >>> person to get this refunded? >>> >>> On Thu, Oct 12, 2023 at 1:14=E2=80=AFPM Sumira Suthesan >> sumira.suthesan@thekey.com> wrote: >>> >>>> Hi Vanja, >>>> >>>> Please always cc billing@thekey.com for invoice/ payment inquiries. >>>> >>>> Vashon is in charge of payment processing. >>>> >>>> @Vashon Palloo Can you please take a look >>>> into this? >>>> >>>> Client is Anne Kober (Vancouver) >>>> >>>> Thanks, >>>> *Sumira Suthesan* >>>> Accounts Receivable Specialist >>>> T: 438-230-3887 ext.1070006 >>>> www.TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> ---------- Forwarded message --------- >>>> From: Vanja Bezdrob >>>> Date: Thu, Oct 12, 2023 at 1:08=E2=80=AFPM >>>> Subject: Fwd: Fw: home c