--00000000000045cbbb061a4ce78c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Chakera, I am following up on Shawntel's email, stating that we can resubmit the hours to BC for Jean Coughlan. Have the hours been resubmitted? On Mon, Jun 3, 2024 at 2:31=E2=80=AFPM Shawntel Sousa w= rote: > Hi Team, > > Daughter has informed me there was an extra form she had to fill out, she > is faxing it in this afternoon and we will be able to send the hours to > blue cross likely later this week. > > Please provide details on how this was missed since January please. > > *Thank you,* > > *Shawntel Sousa, LPN* > > Client Success Manager > > > Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: > 778-279-3634 > > *TheKey.ca * > > [image: TheKey] > > > > On Mon, Jun 3, 2024 at 11:16=E2=80=AFAM Chuck Terlesky > wrote: > >> I am adding Tim to this email string for transparency. >> >> On Mon, Jun 3, 2024 at 11:09=E2=80=AFAM Shawntel Sousa wrote: >> >>> Hi all, >>> >>> I think we have the same questions for this client, why has it taken 4 >>> month to notice that this client was denied her CDHC hours and they are= now >>> facing a very large bill should they not get the approval? >>> >>> *Thank you,* >>> >>> *Shawntel Sousa, LPN* >>> >>> Client Success Manager >>> >>> >>> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >>> 778-279-3634 >>> >>> *TheKey.ca * >>> >>> [image: TheKey] >>> >>> >>> >>> On Mon, Jun 3, 2024 at 9:58=E2=80=AFAM Michelle Hudgins >> michelle.hudgins@thekey.com> wrote: >>> >>>> Good Morning Shawntel, >>>> >>>> I hope you had a pleasant weekend. >>>> >>>> As discussed with the client's daughter, the representative at Alberta >>>> Blue Cross states that the client will need to reach out to the case w= orker >>>> to have the hours approved. >>>> >>>> >>>> Please see below. >>>> >>>> @Chakera Dixon can better assist you with any >>>> questions you may have. >>>> >>>> >>>> >>>> - Jean Coughlan: *Total Impacted $22,480.14 CAD* >>>> - CDHC Comment: The client will need to contact the case worker >>>> to have hours approved. >>>> - Customer should reach out to case worker to resolve. >>>> - If hours are not approved by CDHC, the below monthly invoice >>>> amounts will be billed to the client account: >>>> - January - $4,547.10 >>>> - February - $5,543.84 >>>> - March - $5,931 >>>> - April - $ 6,458.20 >>>> >>>> >>>> >>>> I hope this helps. >>>> >>>> Best, >>>> >>>> Michelle Hudgins >>>> >>>> >>>> On Mon, Jun 3, 2024 at 11:10=E2=80=AFAM Marc Atkinson >>>> wrote: >>>> >>>>> Hi Michelle, >>>>> >>>>> I have reassigned this ticket over to you, since you have been workin= g >>>>> on this issue. >>>>> >>>>> Can you please explain to Shawntel and Chuck as to what is occurring >>>>> with the CDHC billing for client Jean Coughlan? Please reference Shaw= ntel's >>>>> email below. >>>>> >>>>> Thank you. >>>>> >>>>> On Fri, 31 May at 3:42 PM , Shawntel Sousa >>>> ssousa@homecareassis