--000000000000e59c2b061ab0977e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Michelle, We were able to start the Jean Coughlan resubmissions through the portal going back to April 12 2024, for the dates of service before that you will need to work with either the client or CDHC to get resubmitted because we can only submit 59 days prior on the portal. Regards, *Chakera Dixon * Client Account Specialist * Please note my email has changed: * cdixon@thekey.com (408) 856-2418 Ext. 150015 TheKey.com [image: TheKey] On Fri, Jun 7, 2024 at 9:37=E2=80=AFAM Michelle Hudgins wrote: > Good Morning Chakera, > > I am following up on Shawntel's email, stating that we can resubmit the > hours to BC for Jean Coughlan. > > Have the hours been resubmitted? > > > On Mon, Jun 3, 2024 at 2:31=E2=80=AFPM Shawntel Sousa = wrote: > >> Hi Team, >> >> Daughter has informed me there was an extra form she had to fill out, sh= e >> is faxing it in this afternoon and we will be able to send the hours to >> blue cross likely later this week. >> >> Please provide details on how this was missed since January please. >> >> *Thank you,* >> >> *Shawntel Sousa, LPN* >> >> Client Success Manager >> >> >> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >> 778-279-3634 >> >> *TheKey.ca * >> >> [image: TheKey] >> >> >> >> On Mon, Jun 3, 2024 at 11:16=E2=80=AFAM Chuck Terlesky >> wrote: >> >>> I am adding Tim to this email string for transparency. >>> >>> On Mon, Jun 3, 2024 at 11:09=E2=80=AFAM Shawntel Sousa >>> wrote: >>> >>>> Hi all, >>>> >>>> I think we have the same questions for this client, why has it taken 4 >>>> month to notice that this client was denied her CDHC hours and they ar= e now >>>> facing a very large bill should they not get the approval? >>>> >>>> *Thank you,* >>>> >>>> *Shawntel Sousa, LPN* >>>> >>>> Client Success Manager >>>> >>>> >>>> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >>>> 778-279-3634 >>>> >>>> *TheKey.ca * >>>> >>>> [image: TheKey] >>>> >>>> >>>> >>>> On Mon, Jun 3, 2024 at 9:58=E2=80=AFAM Michelle Hudgins >>> michelle.hudgins@thekey.com> wrote: >>>> >>>>> Good Morning Shawntel, >>>>> >>>>> I hope you had a pleasant weekend. >>>>> >>>>> As discussed with the client's daughter, the representative at Albert= a >>>>> Blue Cross states that the client will need to reach out to the case = worker >>>>> to have the hours approved. >>>>> >>>>> >>>>> Please see below. >>>>> >>>>> @Chakera Dixon can better assist you with any >>>>> questions you may have. >>>>> >>>>> >>>>> >>>>> - Jean Coughlan: *Total Impacted $22,480.14 CAD* >>>>> - CDHC Comment: The client will need to contact the case worker >>>>> to have hours approved. >>>>> - Customer should reach out to case worker to resolve. >>>>> - If hours are not approved by CDHC, the below monthly invoice >>>>> amounts will be billed to the client account: >>>>> - January - $4,547.10 >>>>> - February - $5,543.84 >>>>