--00000000000024b5ce0625a33d59 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable They are coming off of call center 11/11. All of it needs to change to some combination of MAP answering service and on-call. GW Gabrielle Wolfe * Head of Contact Center* gwolfe@thekey.com +1-360-502-3020 TheKey.com [image: TheKey] On Tue, Oct 29, 2024 at 12:16=E2=80=AFPM Mark Warner wrote: > No call center forwarding changes should be needed for Chicago from an 8x= 8 > perspective as that=E2=80=99s already established. > > Will we be using one of the non-Chicago office numbers to forward ALL > non-Chicago offices to or will a new =E2=80=9Ccombined=E2=80=9D call cent= er DID be > created? If we will use one of the existing non-Chicago call center DIDs= , > which one should we use? > > On Tue, Oct 29, 2024 at 2:11=E2=80=AFPM Gabrielle Wolfe wrote: > >> Absolutely should be technically feasible. Can you work with Mark/Audra >> to make sure the final setup is determined prior to 11/11 so Mark can ma= ke >> the new routing correctly based on the new requirements? >> >> Adding +Gabriel La and +Audra Williams >> for visibility. >> >> Thanks! >> >> GW >> >> Gabrielle Wolfe >> >> * Head of Contact Center* >> gwolfe@thekey.com >> +1-360-502-3020 >> TheKey.com >> [image: TheKey] >> >> >> On Tue, Oct 29, 2024 at 12:01=E2=80=AFPM Timothy Thomas = wrote: >> >>> Hi Gabrielle, >>> >>> Since our move to the answering service was pushed back from 11/4 to >>> 11/11, can we make a change to how the call center routes our after hou= rs >>> calls in the midwest for next week? >>> >>> We're breaking the midwest into two markets. >>> >>> 1. Chicago - calls routed to their on-call line >>> 2. Kansas City, St-Louis, Columbus, Milwaukee and Grand Rapids - calls >>> routed to their on-call line. >>> >>> Thanks >>> Tim >>> >>> -- >>> >>> *Tim Thomas* >>> Head of Midwest & Canada Divisions | *TheKey* >>> Mobile: 514.591.9387 >>> [image: TheKey] >>> >> --00000000000024b5ce0625a33d59 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable They are coming off of call center 11/11.=C2=A0 All of it = needs to change to some combination of MAP answering service and on-call. GW Gabrielle Wolfe Head of Contact Center gwolfe@thekey.com +1-360-502-3020 TheKey.com <td style=3D"padding:12px