Fwd: 157970 Dave Stieb - Obtain Credit Card Information For Versapay & Discussion to Waive CC Surcharge Fee - [#801034]

----==_mimepart_6645fed27a30d_2493fbaa276f21847344889 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Laszlo, Please review the information below regarding Vancouver cl= ient Dave Stieb 157970. The client does not want to pay the credit card s= urcharge fee and doesn't want to provide us with ACH or debit card inform= ation. Thus, they have approved the waiving of the fee. His average weekl= y invoice ranges from $1,150.00 to $1,200.00. Thank you! On We= d, 15 May at 5:10 PM , SharonSpeirs wrot= e:=C2=A0 Hi Billing team Please waive the credit card fee for this clien= t as per the email chain below- I do not want to lose him and cheque is v= ery cumbersome Sharon Sharon, Speirs General Manager Vancou= ver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca=C2=A0=C2=A0= ---------- Forwarded message --------- From= : Timothy Thomas Date: Wed, May 15, 2024 at 2:00=E2=80=AF= PM Subject: Re: 157970 Dave Stieb - Obtain Credit Card Information For Ve= rsapay - [#800878] To: Sharon Speirs Cc: Cathy Gerth= please let the billing team know and cc alyson=C2= =A0 On Wed, May 15, 2024 at 4:54=E2=80=AFPM Sharon Speirs wrote: Cathy=C2=A0 He is an awesome client who already pays= for more hours than he needs so I think we can do that Sharon I am jus= t not sure now who I let know as we have gone live- do you Tim? = Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 = sspeirs@thekey.com TheKey.ca=C2=A0=C2=A0 = On Wed, May 15, 2024 at 1:47=E2=80=AFPM Timothy Thomas = wrote: It's your call Sharon. We can also move to cheque although it's = not ideal.=C2=A0 On Wed, May 15, 2024 at 4:43=E2=80=AFPM Cathy Gerth wrote: Cathy Gerth Client Success Manager= =C2=A0 Direct: 778-403-6148 Office: 778-279-3634 Email:=C2=A0cgerth@the= key.com ---------- Forwarded message = --------- From: Dave S Date: Wed, May 15, 2024 at 1:= 42=E2=80=AFPM Subject: Fwd: 157970 Dave Stieb - Obtain Credit Card Inform= ation For Versapay - [#800878] To: Cathy Gerth Hi = Cathy I sent this to Carolina but it was returned. Could you pass it a= long to the appropriate person, and maybe cc me so I know for future refe= rence? Thanks! Dave Sent from my iPhone Begin forwarded messag= e: From: Dave S Date: May 15, 2024 at 1:37:46=E2= =80=AFPM PDT To: Carolina Orosa Subject: Fwd: 157970 = Dave Stieb - Obtain Credit Card Information For Versapay - [#800878] = =EF=BB=BFHi Carolina I wanted to make sure that this request is legit= imate. Also, I see that with the new billing system I will be charged= an additional 2.7% on credit card transactions. This will amount to an a= dditional roughly $1500 cost to me over the course of a year. I believe 2= .7% also exceeds the charge levied by BMO for transactions. I realize the= re=E2=80=99s an option to pay by bank debit transaction to avoid this fee= , but I=E2=80=99m not comfortable with doing this with an American billin= g company. In any case, I=E2=80=99m hoping you might consider waiving thi= s fee as I hav