--000000000000d9eb210628dd16b7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Joey. Thanks for the update and it sounds like the program is showing promising results. I'm looking forward to these additional installs and the subsequent results that come from them. Hopefully momentum continues and we can look for further expansion. Best, Chris On Mon, Dec 9, 2024 at 4:24=E2=80=AFPM Joey Taylor = wrote: > Good Afternoon Chris, Over the past few weeks, I=E2=80=99ve been working = with Tim > and Emma to gather data from the LifeGuard Pilot in Montreal (8 current > clients). I=E2=80=99ve shared our findings so far, with plans to roll out= the > program across the country by January 1st. We currently have 3 clients on > the LifeGuard program in Ontario (started in November so data is still > preliminary). We have 15 installs scheduled in Calgary and Winnipeg (by e= nd > of year) and a maximum of 5 more in Vancouver (in the New Year) to end th= e > free pilot. It takes a period of 2 weeks to gather the baseline data from > the system so we expect more data by mid January. > > Here are the key takeaways from the Montreal pilot (4 existing clients an= d > 4 new SOC): > > > > 1. > > Differentiation: > - > > The fall detection system has been the strongest selling point > during client intake. Habit tracking is most beneficial for the CSM= s and > assists them in making unbiased recommendations. > - > > Lead to start of care % increase to 22%. 10% higher than Nov/2024. > November is traditionally a slow month in Montreal. > > > > 2. > > Retention: > - > > Clients using LifeGuard have a retention rate of 60%, compared to > 33% for clients who started without it during the same period. > > > > 3. > > Upsell Opportunities: > - > > Monthly behavior reports allowed us to identify and address key > client needs: > 1. > > A Tier 2 client not showering during off-hours despite reporting > otherwise. > 2. > > A client waking up multiple times at night despite claiming to > sleep through. > 3. > > A fall detection incident led to an additional 4 hours of care > daily for another client. > > > While the sample size is small, the program is showing significant value > for both new and existing clients. In January, we will also be launching > the =E2=80=9CPre-Care=E2=80=9D version of LifeGuard. This version will in= clude the same > suite of technology along with a monthly visit from a CSM. It=E2=80=99s d= esigned > for clients not yet ready for home care, helping us build relationships > with them until they are. Thank you, > > Joey Taylor > > *Directeur G=C3=A9n=C3=A9ral/**General Manager* > > 514-907-5065 > > TheKey.ca > > [image: TheKey] > --=20 Kind Regards, *Chris Gerard* CEO | *TheKey* Mobile: 817-313-7913 [image: TheKey] --000000000000d9eb210628dd16b7 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Joey.=C2=A0 Thanks for the update and it sounds like t= he program is showing promi