--Apple-Mail-68F1DE2E-E422-42C0-86D4-7E90FC92B38A Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl, I=E2=80=99m going to book a meeting for all o= f us to discuss . = What is frust= rating is that we have already gone through this . If you review my email, a= ll I have mentioned is if there is a client problem, please get o= n a meeting with myself to discuss before responding . I oversea all Canada b= illing which involves client concerns regarding billing .I have tremendous a= mount of client relation experience and hence why I keep reiterating to let b= illing related issues stay with billing. It undermines what we do in the bil= ling department when saying not to talk about protocol. = My team is dealing with more than 250 clie= nts invoices on a weekly basis. We will have some clients who are confused a= nd concerned . It=E2=80=99s our job to try and find a resolution. We get many emails and concerns al= so regarding booking related issues on invoices , in which we don=E2=80=99t o= ften bring up and just resolve without escalating. In regards to Eleanor , she was upset because Sumira only sen= t the account statement from clearcare not knowing they were a Mavencare cli= ent as well in which I sent them the full statement . If you review her emai= l, she said all she needs to know is total for 2022 Invoices, which I provid= ed in email . When you make exceptions fo= r clients Cheryl regarding billing requests, it affects my department as wel= l . I hope you understand this. Whe= n you mentioned clients reached out that they sent request but haven't= heard back, we got many requests for account statements last week(more than= normal), we tackled them while also doing billing . I=E2=80=99ve let you gu= ys know that account statement requests are last on our list. Because we have weekly billing a= nd urgent concerns to handle first . All account statement request have been= sent out now . I=E2=80= =99ve asked Tim if we can find a way to send a mass email to clients letting= them know timeline in recieving back account statements, we are trying to f= igure out how to do this . I have CC=E2=80=99d Gary to this email should you have a= ny further concerns .