--000000000000e20c6e05f696aa45 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Ali, Eleanor has reached out to me on four different occasions. It was me who initiated the conversation with you just for her to come back to me and tell me what a disappointment we are. So please don=E2=80=99t remind me of protocol. It=E2=80=99s my job to ensure our clients get what they need and = she obviously feels the statement provided wasn=E2=80=99t sufficient. Cheryl On Fri, Mar 10, 2023 at 8:43 PM Ali Malik wrote: > Hi Cheryl, > > Please review my email I have sent to Eleanor earlier on this thread. I > provided her with all the details for Mavencare as well. She had not > responded back after my email was sent. > > Client had 2 weeks of care with HCA under clearcare, we sent her a > breakdown of these 2 weeks and total. In my next email I have sent her th= e > Mavencare account statement. This is everything they need and require. > > Please going forward Cheryl before responding to a client in regards to > billing issues, discuss with myself first so we can come up with a plan a= nd > be on the same page. > > As mentioned earlier, the client did not respond when we provided them > with additional Mavencare documents so we assume everything is fine. You = do > not need to make an alternative account statement for them. > > Thank you, > > > > On Fri, Mar 10, 2023 at 7:51=E2=80=AFPM Cheryl Cartwright > wrote: > >> Hi Eleanor, >> >> I was able to see the attachments after I sent my last email. I will put >> together a proper statement for you. I apologize you didn=E2=80=99t rece= ive what >> you needed. >> >> Cheryl >> >> On Fri, Mar 10, 2023 at 4:39 PM Eleanor Andrew >> wrote: >> >>> Dear Cheryl, >>> >>> I am forwarding you what Sumira sent me, below, as well as a screen sho= t >>> from my mom=E2=80=99s bank account, indicating payments made to your co= mpany. >>> >>> 1) I am simply requesting a document that says the total amount paid to >>> your company in 2022 in one line for my accountant, not a bunch of invo= ices >>> marked paid. >>> >>> 2) My mom=E2=80=99s bank statements indicate different payments not acc= ounted >>> for in the documents Sumira sent me. I have serious concerns about your >>> company=E2=80=99s record keeping abilities. >>> >>> We had a very lousy experience with your company. Please AT LEAST send >>> us a professional receipt for tax purposes. >>> >>> Eleanor >>> >>> >>> On Mar 10, 2023, at 3:40 PM, Sumira Suthesan >>> wrote: >>> >>> Hi Eleanor, >>> >>> Please see attached invoices and statement. >>> >>> Thanks, >>> Sumira Suthesan >>> Accounts Receivable Specialist- TheKey (Homecare Assistance) >>> >> Statement.pdf> >>> >>> -- >> *Cheryl Cartwright* >> *Regional, Client Success, Canada * >> Home Care Assistance >> Office: 416-488-8777 >> Toronto, ON (EST) >> torontohomecareassistance.ca >> --- >> Read Our Testimonials >> Join Our Newsletter >> >> We Are Hiring! >> >> Champions of Longevity >> cc