Hi Ali,
Eleanor has reached out to me on four different occasions. It was me who
initiated the conversation with you just for her to come back to me and
tell me what a disappointment we are. So please don’t remind me of
protocol. It’s my job to ensure our clients get what they need and she
obviously feels the statement provided wasn’t sufficient.
Cheryl
On Fri, Mar 10, 2023 at 8:43 PM Ali Malik <ali.malik@thekey.com> wrote:
> Hi Cheryl,
>
> Please review my email I have sent to Eleanor earlier on this thread. I
> provided her with all the details for Mavencare as well. She had not
> responded back after my email was sent.
>
> Client had 2 weeks of care with HCA under clearcare, we sent her a
> breakdown of these 2 weeks and total. In my next email I have sent her the
> Mavencare account statement. This is everything they need and require.
>
> Please going forward Cheryl before responding to a client in regards to
> billing issues, discuss with myself first so we can come up with a plan and
> be on the same page.
>
> As mentioned earlier, the client did not respond when we provided them
> with additional Mavencare documents so we assume everything is fine. You do
> not need to make an alternative account statement for them.
>
> Thank you,
>
>
>
> On Fri, Mar 10, 2023 at 7:51 PM Cheryl Cartwright <ccartwright@thekey.com>
> wrote:
>
>> Hi Eleanor,
>>
>> I was able to see the attachments after I sent my last email. I will put
>> together a proper statement for you. I apologize you didn’t receive what
>> you needed.
>>
>> Cheryl
>>
>> On Fri, Mar 10, 2023 at 4:39 PM Eleanor Andrew <elroseandrew@gmail.com>
>> wrote:
>>
>>> Dear Cheryl,
>>>
>>> I am forwarding you what Sumira sent me, below, as well as a screen shot
>>> from my mom’s bank account, indicating payments made to your company.
>>>
>>> 1) I am simply requesting a document that says the total amount paid to
>>> your company in 2022 in one line for my accountant, not a bunch of invoices
>>> marked paid.
>>>
>>> 2) My mom’s bank statements indicate different payments not accounted
>>> for in the documents Sumira sent me. I have serious concerns about your
>>> company’s record keeping abilities.
>>>
>>> We had a very lousy experience with your company. Please AT LEAST send
>>> us a professional receipt for tax purposes.
>>>
>>> Eleanor
>>>
>>>
>>> On Mar 10, 2023, at 3:40 PM, Sumira Suthesan <sumira.suthesan@thekey.com>
>>> wrote:
>>>
>>> Hi Eleanor,
>>>
>>> Please see attached invoices and statement.
>>>
>>> Thanks,
>>> Sumira Suthesan
>>> Accounts Receivable Specialist- TheKey (Homecare Assistance)
>>> <Donia Andrew 2022 Invoices.pdf><Donia Andrew 2022 Account
>>> Statement.pdf>
>>>
>>> --
>> *Cheryl Cartwright*
>> *Regional, Client Success, Canada *
>> Home Care Assistance
>> Office: 416-488-8777 <4164888777>
>> Toronto, ON (EST)
>> torontohomecareassistance.ca <https://www.torontohomecareassistance.ca/>
>> ---
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>>
>
>
> --
> *Ali Malik*
> Manager - Financial Operations
>
> --
*Cheryl Cartwright*
*Regional, Client Success, Canada *
Home Care Assistance
Office: 416-488-8777 <4164888777>
Toronto, ON (EST)
torontohomecareassistance.ca <https://www.torontohomecareassistance.ca/>
---
Read Our Testimonials <https://homecareassistance.com/reviews>
Join Our Newsletter
<https://homecareassistance.com/healthy-longevity-newsletter>
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<https://homecareassistance.com/>
Champions of Longevity
ccartwright@homecareassistance.com