--00000000000099790f0614a5f346 Content-Type: multipart/alternative; boundary="00000000000099790e0614a5f345" --00000000000099790e0614a5f345 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks, Brian and John. On Wed, Mar 27, 2024 at 8:21=E2=80=AFAM Timothy Thomas wrot= e: > Agreed. Thanks guys. > > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > > On Wed, Mar 27, 2024 at 10:09=E2=80=AFAM Brian Boxall wrote: > >> Sounds good. >> >> Thank you >> >> On Wed, Mar 27, 2024 at 9:07=E2=80=AFAM John Janiga >> wrote: >> >>> Hello Brian, >>> >>> Thanks for the update. >>> >>> If no payment is received by this time next week, I will formally >>> request suspension of services. >>> >>> Best regards, >>> *John Janiga* >>> Senior Accounts Receivable Specialist >>> *john.janiga@thekey.com * >>> *408-647-7538 * >>> TheKey.com >>> [image: TheKey] >>> >>> >>> >>> On Wed, Mar 27, 2024 at 10:04=E2=80=AFAM Brian Boxall >>> wrote: >>> >>>> Heather M informed me on Tues, that funds are being moved to the >>>> correct account and this should be resolved shortly. >>>> >>>> Lets give it another week? I can inform them that we will suspend care >>>> on X date if no payment is received. >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> On Wed, Mar 27, 2024 at 8:45=E2=80=AFAM John Janiga >>>> wrote: >>>> >>>>> Hello Brian and Chuck, >>>>> >>>>> The client Heather Mathewson is now behind on payments to the amount >>>>> of $14,565.60. >>>>> >>>>> I believe all has been provided and payment has still not >>>>> been received. >>>>> >>>>> Mark Mathewson has requested information from Marc Atkinson and it ha= s >>>>> been provided. >>>>> >>>>> How shall we proceed? >>>>> >>>>> We need to attain full payment or perhaps it's time to pause care ? >>>>> >>>>> Please let me know your thoughts. >>>>> >>>>> Thank you for your assistance. >>>>> >>>>> >>>>> >>>>> >>>>> *John Janiga* >>>>> Senior Accounts Receivable Specialist >>>>> *john.janiga@thekey.com * >>>>> *408-647-7538 * >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>>> >>>>> >>>>> On Mon, Mar 18, 2024 at 2:22=E2=80=AFPM Mark Matthewson >>>> mark.matthewson@gmail.com> wrote: >>>>> >>>>>> John: >>>>>> >>>>>> FYI I have asked Marc Atkinson (on Friday March 15th) to send me a >>>>>> copy of the all of the account activity going through Heather=E2=80= =99s account >>>>>> including both invoices and payments (i.e, the detail account receiv= able >>>>>> detail transaction going through Heather=E2=80=99s A/R) so that I ca= n >>>>>> determine what's gone wrong and how to fix the same at Heather's end= . >>>>>> I suggest that you connect with Marc to see where he's at. >>>>>> On receipt of the information I hope to solve the problem. >>>>>> >>>>>> >>>>>> Mark >>>>>> >>>>>> wrote: >>>>>> >>>>>>> Hello Mark, >>>>>>> >>>>>>> Checking back in to see if you have an update available on declined >>>>>>> payments and also to s