Re: Heather Matthewson - HCA Winnipeg - The Key - Declined Payments

Hello Chuck and Tim,

We still have yet to receive payment for Heather's account balance
Matthewson, Heather 6       $2,570.40 $5,997.60 $5,997.60   $14,565.60
Does anyone have an update from Mark Mathewson, he stated he was working
with Marc Atkinson directly.

Mark Matthewson <mark.matthewson@gmail.com>
Mar 18, 2024, 2:22 PM
to me, Heather, Brian, Chuck
John:

FYI I have asked Marc Atkinson (on Friday March 15th) to send me a copy of
the all of the account activity going through Heather’s account including
both invoices and payments (i.e, the detail account receivable detail
transaction going through Heather’s A/R) so that I can determine what's
gone wrong and how to fix the same at Heather's end.
I suggest that you connect with Marc to see where he's at.
On receipt of the information I hope to solve the problem.


Mark

*John Janiga*
Senior Accounts Receivable Specialist
*john.janiga@thekey.com <john.janiga@thekey.com>*
*408-647-7538 *
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>



On Wed, Mar 27, 2024 at 11:20 AM Chuck Terlesky <cterlesky@thekey.com>
wrote:

> Thanks, Brian and John.
>
> On Wed, Mar 27, 2024 at 8:21 AM Timothy Thomas <tt@thekey.com> wrote:
>
>> Agreed. Thanks guys.
>>
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <tt@thekey.com>
>> (514) 591-9387
>> TheKey.ca <https://www.thekey.ca/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>>
>> On Wed, Mar 27, 2024 at 10:09 AM Brian Boxall <bboxall@thekey.com> wrote:
>>
>>> Sounds good.
>>>
>>> Thank you
>>>
>>> On Wed, Mar 27, 2024 at 9:07 AM John Janiga <john.janiga@thekey.com>
>>> wrote:
>>>
>>>> Hello Brian,
>>>>
>>>> Thanks for the update.
>>>>
>>>> If no payment is received by this time next week, I will formally
>>>> request suspension of services.
>>>>
>>>> Best regards,
>>>> *John Janiga*
>>>> Senior Accounts Receivable Specialist
>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>> *408-647-7538 *
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>>
>>>>
>>>> On Wed, Mar 27, 2024 at 10:04 AM Brian Boxall <bboxall@thekey.com>
>>>> wrote:
>>>>
>>>>> Heather M informed me on Tues, that funds are being moved to the
>>>>> correct account and this should be resolved shortly.
>>>>>
>>>>> Lets give it another week? I can inform them that we will suspend care
>>>>> on X date if no payment is received.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Mar 27, 2024 at 8:45 AM John Janiga <john.janiga@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hello Brian and Chuck,
>>>>>>
>>>>>> The client Heather Mathewson is now behind on payments to the amount
>>>>>> of $14,565.60.
>>>>>>
>>>>>> I believe all has been provided and payment has still not
>>>>>> been received.
>>>>>>
>>>>>> Mark Mathewson has requested information from Marc Atkinson and it
>>>>>> has been provided.
>>>>>>
>>>>>> How shall we proceed?
>>>>>>
>>>>>> We need to attain full payment or perhaps it's time to pause care ?
>>>>>>
>>>>>> Please let me know your thoughts.
>>>>>>
>>>>>> Thank you for your assistance.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *John Janiga*
>>>>>> Senior Accounts Receivable Specialist
>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>> *408-647-7538 *
>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Mar 18, 2024 at 2:22 PM Mark Matthewson <
>>>>>> mark.matthewson@gmail.com> wrote:
>>>>>>
>>>>>>> John:
>>>>>>>
>>>>>>> FYI I have asked Marc Atkinson (on Friday March 15th) to send me a
>>>>>>> copy of the all of the account activity going through Heather’s account
>>>>>>> including both invoices and payments (i.e, the detail account receivable
>>>>>>> detail transaction going through Heather’s A/R) so that I can
>>>>>>> determine what's gone wrong and how to fix the same at Heather's end.
>>>>>>> I suggest that you connect with Marc to see where he's at.
>>>>>>> On receipt of the information I hope to solve the problem.
>>>>>>>
>>>>>>>
>>>>>>> Mark
>>>>>>>
>>>>>>>  <john.janiga@thekey.com> wrote:
>>>>>>>
>>>>>>>> Hello Mark,
>>>>>>>>
>>>>>>>> Checking back in to see if you have an update available on declined
>>>>>>>> payments and also to see if you need anything else from my end, please let
>>>>>>>> me know.
>>>>>>>>
>>>>>>>> Thank you again for your assistance in this matter.
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>> *John Janiga*
>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>>>> *408-647-7538 *
>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, Mar 12, 2024 at 11:26 AM John Janiga <
>>>>>>>> john.janiga@thekey.com> wrote:
>>>>>>>>
>>>>>>>>> Hello Mark and Heather,
>>>>>>>>>
>>>>>>>>>  It was brought to my attention that charges have been
>>>>>>>>> declining for Heather's invoices since 1.16.2024.  The listed return reason
>>>>>>>>> for declines was insufficient funds.
>>>>>>>>>
>>>>>>>>> [image: image.png]
>>>>>>>>>
>>>>>>>>> I have attached these invoices for your review.
>>>>>>>>>
>>>>>>>>> * We did have a transition in our accounting department and this
>>>>>>>>> was unfortunately overlooked until now.
>>>>>>>>>
>>>>>>>>> Please let me know if you require any additional information and
>>>>>>>>> my direct number is shown below if you would like to discuss further.
>>>>>>>>>
>>>>>>>>> Thank you for your attention to this matter, and apologies for the
>>>>>>>>> delay in notification.
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>> *John Janiga*
>>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>>>>> *408-647-7538 *
>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>
>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Mark M.
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> Brian Boxall
>>>>>
>>>>> Client Success Manager
>>>>>
>>>>>  Direct 431 887 1785
>>>>>
>>>>>  Office 204 489 6000
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> TheKey.ca   <https://thekey.ca/>
>>>>>
>>>>> [image: TheKey]
>>>>>
>>>>>
>>>
>>> --
>>> Brian Boxall
>>>
>>> Client Success Manager
>>>
>>>  Direct 431 887 1785
>>>
>>>  Office 204 489 6000
>>>
>>>
>>>
>>>
>>>
>>> TheKey.ca   <https://thekey.ca/>
>>>
>>> [image: TheKey]
>>>
>>>
>
> --
> Chuck Terlesky B.A., CCPE
> General Manager
> Winnipeg and Calgary
>
> Calgary: 403-301-3777
> Winnipeg: 204-489-6000
>
> TheKey.ca   <https://thekey.ca/>
>
> [image: TheKey]
>
>