--000000000000a63ffe061531b3ec Content-Type: multipart/alternative; boundary="000000000000a63ffc061531b3eb" --000000000000a63ffc061531b3eb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Chuck and Tim, We still have yet to receive payment for Heather's account balance Matthewson, Heather 6 $2,570.40 $5,997.60 $5,997.60 $14,565.60 Does anyone have an update from Mark Mathewson, he stated he was working with Marc Atkinson directly. Mark Matthewson Mar 18, 2024, 2:22=E2=80=AFPM to me, Heather, Brian, Chuck John: FYI I have asked Marc Atkinson (on Friday March 15th) to send me a copy of the all of the account activity going through Heather=E2=80=99s account inc= luding both invoices and payments (i.e, the detail account receivable detail transaction going through Heather=E2=80=99s A/R) so that I can determine wh= at's gone wrong and how to fix the same at Heather's end. I suggest that you connect with Marc to see where he's at. On receipt of the information I hope to solve the problem. Mark *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Wed, Mar 27, 2024 at 11:20=E2=80=AFAM Chuck Terlesky wrote: > Thanks, Brian and John. > > On Wed, Mar 27, 2024 at 8:21=E2=80=AFAM Timothy Thomas wr= ote: > >> Agreed. Thanks guys. >> >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.ca >> [image: TheKey] >> >> >> On Wed, Mar 27, 2024 at 10:09=E2=80=AFAM Brian Boxall wrote: >> >>> Sounds good. >>> >>> Thank you >>> >>> On Wed, Mar 27, 2024 at 9:07=E2=80=AFAM John Janiga >>> wrote: >>> >>>> Hello Brian, >>>> >>>> Thanks for the update. >>>> >>>> If no payment is received by this time next week, I will formally >>>> request suspension of services. >>>> >>>> Best regards, >>>> *John Janiga* >>>> Senior Accounts Receivable Specialist >>>> *john.janiga@thekey.com * >>>> *408-647-7538 * >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> >>>> On Wed, Mar 27, 2024 at 10:04=E2=80=AFAM Brian Boxall >>>> wrote: >>>> >>>>> Heather M informed me on Tues, that funds are being moved to the >>>>> correct account and this should be resolved shortly. >>>>> >>>>> Lets give it another week? I can inform them that we will suspend car= e >>>>> on X date if no payment is received. >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> On Wed, Mar 27, 2024 at 8:45=E2=80=AFAM John Janiga >>>>> wrote: >>>>> >>>>>> Hello Brian and Chuck, >>>>>> >>>>>> The client Heather Mathewson is now behind on payments to the amount >>>>>> of $14,565.60. >>>>>> >>>>>> I believe all has been provided and payment has still not >>>>>> been received. >>>>>> >>>>>> Mark Mathewson has requested information from Marc Atkinson and it >>>>>> has been provided. >>>>>> >>>>>> How shall we proceed? >>>>>> >>>>>> We need to attain full payment or perhaps it's time to pause care ? >>>>>> >>>>>> Please let me know your thoughts. >>>>>> >