--0000000000009eb1a8063ab25f9b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you so much Karla for being willing to go out and visit today. *Warmest Regards,* *Aretha Ilion* *TheKey Homecare * *Lead Homecare Advisor* *aretha.ilion@thekey.com* *Office Number - 414-207-6848* *Cell Number - 414-208-5430* On Thu, Jul 24, 2025 at 2:44=E2=80=AFPM Karla Hodge wro= te: > Upon arrival of this assessment. I arrived to the home and the potential > client wanted me to call. So this is a single family home ans Kevin lives > in the basement. In order to get to Kevin you walk down the drive way go > through the back yard and then walk down the basement steps. Kevin is a > smoker so it is cigarette ends out side the door and when you enter the > basement .When you walk in it is the laundry room with Things everywhere = he > stated those items belong to homeowners upstairs so the caregivers would > have to be careful when washing and drying since it is clothes and other > items on top of the washer and dryer. From the laundry room you can go to > the bathroom it is an add on from the closet from Kevin room. The bathroo= m > had hair everywhere I guess Kevin had cut his own hair and the bathroom w= as > not clean at all. Then you have to walk around through the basement which > is the storage area for the homeowners and then Kevin has a small > kitchenette area. There was trash covering the entire area but he stated = it > is a sink underneath the trash for the caregivers to do dishes. I > physically could not see the sink. The his bedroom was covered with soda > and beer cans, cigarette ends and ashes. Along with trash and clothes > everywhere. There was not a specific area for the caregivers to actually > sit. Kevin then stated he did not know how long he would need our service= s > because he was moving into a senior community that is handicap accessible= . > I asked him if a caregiver was to come and clean everything what would th= e > caregivers do. He stated it would be much but when they are finished they > can just play in their phones. I told him we have a no cell phone policy.= I > honestly think once a caregiver would have came out and got the basement > back in order and livable he would have canceled service. He stated that = a > nurse already comes out so I was confused as too why and aid was not comi= ng > out under his VA benefit. I think because of the living quarters > > On Thu, Jul 24, 2025 at 10:12=E2=80=AFAM Aretha Ilion > wrote: > >> You're welcome! >> >> *Warmest Regards,* >> >> >> *Aretha Ilion* >> *TheKey Homecare * >> *Lead Homecare Advisor* >> *aretha.ilion@thekey.com* >> *Office Number - 414-207-6848* >> *Cell Number - 414-208-5430* >> >> >> On Thu, Jul 24, 2025 at 10:07=E2=80=AFAM Timothy Thomas = wrote: >> >>> Thank you Aretha. >>> >>> @Karla Hodge depending on the state of the home we >>> may need to insist he get it professionally cleaned before we begin >>> service. Keep us posted. Than