--00000000000068a4bd061ab1bb74 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Chakera, I have not been taught how to do a submission through the portal. From my understanding that is done on your end. Shawntel informed us that an extra form had to be filled out and it was being faxed on 6/3/24. Per my email on 6/7/24, I followed up with you to see if the hours were submitted. Please submit hours and I will follow up with CDHC today. Best, Michelle Hudgins On Wed, Jun 12, 2024 at 8:33=E2=80=AFAM Chakera Dixon w= rote: > Good Morning Michelle, > > We were able to start the Jean Coughlan resubmissions through the portal > going back to April 12 2024, for the dates of service before that you wil= l > need to work with either the client or CDHC to get resubmitted because we > can only submit 59 days prior on the portal. > > Regards, > > *Chakera Dixon * > Client Account Specialist > * Please note my email has changed: * > cdixon@thekey.com > (408) 856-2418 Ext. 150015 > TheKey.com > [image: TheKey] > > > On Fri, Jun 7, 2024 at 9:37=E2=80=AFAM Michelle Hudgins michelle.hudgins@thekey.com> wrote: > >> Good Morning Chakera, >> >> I am following up on Shawntel's email, stating that we can resubmit the >> hours to BC for Jean Coughlan. >> >> Have the hours been resubmitted? >> >> >> On Mon, Jun 3, 2024 at 2:31=E2=80=AFPM Shawntel Sousa wrote: >> >>> Hi Team, >>> >>> Daughter has informed me there was an extra form she had to fill out, >>> she is faxing it in this afternoon and we will be able to send the hour= s to >>> blue cross likely later this week. >>> >>> Please provide details on how this was missed since January please. >>> >>> *Thank you,* >>> >>> *Shawntel Sousa, LPN* >>> >>> Client Success Manager >>> >>> >>> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >>> 778-279-3634 >>> >>> *TheKey.ca * >>> >>> [image: TheKey] >>> >>> >>> >>> On Mon, Jun 3, 2024 at 11:16=E2=80=AFAM Chuck Terlesky >>> wrote: >>> >>>> I am adding Tim to this email string for transparency. >>>> >>>> On Mon, Jun 3, 2024 at 11:09=E2=80=AFAM Shawntel Sousa >>>> wrote: >>>> >>>>> Hi all, >>>>> >>>>> I think we have the same questions for this client, why has it taken = 4 >>>>> month to notice that this client was denied her CDHC hours and they a= re now >>>>> facing a very large bill should they not get the approval? >>>>> >>>>> *Thank you,* >>>>> >>>>> *Shawntel Sousa, LPN* >>>>> >>>>> Client Success Manager >>>>> >>>>> >>>>> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >>>>> 778-279-3634 >>>>> >>>>> *TheKey.ca * >>>>> >>>>> [image: TheKey] >>>>> >>>>> >>>>> >>>>> On Mon, Jun 3, 2024 at 9:58=E2=80=AFAM Michelle Hudgins >>>> michelle.hudgins@thekey.com> wrote: >>>>> >>>>>> Good Morning Shawntel, >>>>>> >>>>>> I hope you had a pleasant weekend. >>>>>> >>>>>> As discussed with the client's daughter, the representative at >>>>>> Alberta Blue Cross states that the client will need to reach