--000000000000dcdcd1062032efe3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Steve, Nancy Hopkins her CSM has had regular communication with the client. She broke her shoulder with the fall.. The doctor's did not recommend surgery but do expect her shoulder to heal with PT overtime. She was very frail before the incident, so she ended up in the hospital from Sunday August 4 through Thursday August 9. Twenty- four hour care was put in place as she is too weak to care for herself. Prior to the accident she had a caregiver 6 hours during the day and a 12 hour overnight shift. We still have 24 hour care in place but are only billing for 18 hours per day. She was released home with scheduled Physical Therapy. Client has not received any bills from her hospital stay as of now, his concern is that his aunt's insurance will be billed. Current in-home care added due to the accident is In Home nurse twice a week and Physical Therapy once a week. She said she is too weak and too sore to keep doctor's appointments, We are trying to have her order a medi-car. What is appropriate communication for me with her POA? Thanks, Diane On Tue, Aug 20, 2024 at 5:56 PM Steve Koyanagi wrote= : > No they wouldn't be able to bill our insurance directly. > > Do we have an idea as to how bad of shape our client is as a result of > this incident? > > On Tue, Aug 20, 2024 at 9:49=E2=80=AFAM Diane Mockenhaupt > wrote: > >> Hello, >> >> No, they have not provided any medical costs yet. He was asking if >> the hospital should be billing our insurance. >> The incident report and Workers Comp Claim are attached. >> >> >> On Tue, Aug 20, 2024 at 10:48=E2=80=AFAM Timothy Thomas = wrote: >> >>> Hi Diane, >>> >>> Yes, let's work with @Steve Koyanagi in legal on >>> this. Have they informed us of the medical costs yet? >>> >>> Steve please see Diane's email below. Did Jennifer Piper review this >>> situation with you prior to her departure? >>> >>> Thanks >>> >>> On Tue, Aug 20, 2024 at 11:07=E2=80=AFAM Diane Mockenhaupt >> dmockenhaupt@thekey.com> wrote: >>> >>>> Tim, >>>> >>>> Do you know who I should contact for this situation? >>>> >>>> On Sunday, August 4, 2024, our caregiver, Lynn Thorton, fainted. >>>> Unfortunately, she landed on our client, pushing the client=E2=80=99s = chair over. >>>> The client was injured and taken to the hospital where she spent sever= al >>>> nights. We got the message from Frax, reporting the client=E2=80=99s = POA/nephew >>>> had asked =E2=80=9Cwhat are we going to do about it=E2=80=9D. Jennife= r Piper called me >>>> before I had a chance to reach out to the POA and told me to inform = him >>>> that TheKey will cover the medical costs. Which I did. I was going to = reach >>>> out to legal to ask how to proceed, but Jenniffer said she would manag= e. >>>> >>>> The client is Eleanor Goldsmith. Her nephew is James McVee. We did >>>> create a Worker's Comp report saying the client was injured but the >>>> caregiv