--000000000000834272063a0aa503 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Of those three Option 1 is the only option to keep this client. There are other options. We can utilize a check scanner to deposit directly to the corporate account and cut out the USPS. Steve and I used this when we were a franchise and it worked beautifully. Laszlo, I=E2=80=99d like to discuss this with you as well as how we can be = more sensitive to an older adult who is panicking after our collection calls thinking we are stopping service even though they are doing exactly what they promised to do. I=E2=80=99m really baffled by this. Anyone else need t= o be on the call? I=E2=80=99ll schedule it. Thanks *Will Reid* Partner | TheKey Mobile: 513.707.2304 On Tue, Jul 15, 2025 at 6:47=E2=80=AFPM Laszlo Kovacs wrote: > I support either option 2 or 3 provided below by Lito=E2=80=A6not too kee= n on > extending the already extended terms any further. > > On Jul 15, 2025, at 4:28=E2=80=AFPM, Lito Delapena > wrote: > > =EF=BB=BF > Hey Tim, > > Thank you for bringing this to our attention. I completely understand the > concern and agree that protecting the relationship with this client is a > top priority. > > To clarify, the past-due notifications the client is receiving are > automatically generated through our Versapay system. These alerts are > triggered for all accounts that exceed their agreed-upon net terms, > regardless of payment method and are set up on an organization level vs > individual client notifications. > > Here are a few examples of the gentle reminders that invoices are past du= e > sent from our Versapay portal > > > > > > I would be remiss not to mention that Laszlo proactively raised this > concern prior to the client starting care, noting that directing check > payments to the local office instead of our corporate lockbox could resul= t > in processing delays beyond USPS delivery timelines, something we > unfortunately cannot control. > > To help mitigate this, I=E2=80=99m happy to propose any of the following = solutions: > > > - Extend the client=E2=80=99s net terms beyond the current 10 days to = allow > for mailing and processing time. > - Request that the client send checks directly to our lockbox, > ensuring faster and more consistent posting. > - Transition the client to electronic payments via our Versapay > portal, either ACH or credit card, while maintaining their current net > terms. > > Please let me know if you would like to schedule a meeting to further > discuss these options. > > For any escalations regarding collections, you may contact me directly as > I oversee all collections for TheKey. If additional escalation is needed,= I > respectfully request that Elizabeth Clark and Laszlo Kovacs be included i= n > the conversation as appropriate. > > > Thank you, > > Lito Delapena > > Customer Contact and Collections Manager | TheKey > > Mobile: 619-722-8561 > > > > > > On Tue, Jul 15, 2025 at 12:36=E