This is a multipart message in MIME format. ------=_NextPart_000_0AF1_01DBF60F.E669D740 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0AF2_01DBF60F.E669D740" ------=_NextPart_001_0AF2_01DBF60F.E669D740 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Will- =20 Please note we have not called this client and threatened to terminate = services, as Lito shared below those are automated email messages that = go out companywide when an invoice is past due. The last outbound call = we made to this client on record is 6/30/25.=20 =20 =20 The balance for this client is $26,606.58, aging shown below, her = invoices go back to 6/4/2025, so she=E2=80=99s paying about 45 days late = in the case of this one invoice. Its all about the tone of course, but I = would offer it appropriate for a client to get some level of messaging = when their balance is past due. I look forward to hearing from you & = Laszlo following any additional discussions. =20 =20 =20 Kind regards- =20 Elizabeth Clark Director | TheKey Mobile: 619.822.4855 =20 =20 From: Will Reid =20 Sent: Wednesday, July 16, 2025 5:01 AM To: Laszlo Kovacs Cc: Lito Delapena ; Timothy Thomas = ; Geraldine Terlecki ; Steve = Sudberry ; Elizabeth Clark Subject: Re: Caroline McCabe =20 Of those three Option 1 is the only option to keep this client. =20 There are other options. We can utilize a check scanner to deposit = directly to the corporate account and cut out the USPS. Steve and I used = this when we were a franchise and it worked beautifully.=20 =20 Laszlo, I=E2=80=99d like to discuss this with you as well as how we can = be more sensitive to an older adult who is panicking after our = collection calls thinking we are stopping service even though they are = doing exactly what they promised to do. I=E2=80=99m really baffled by = this. Anyone else need to be on the call? I=E2=80=99ll schedule it. =20 Thanks =20 Will Reid Partner | TheKey Mobile: 513.707.2304 =20 =20 =20 =20 =20 On Tue, Jul 15, 2025 at 6:47=E2=80=AFPM Laszlo Kovacs = > wrote: I support either option 2 or 3 provided below by Lito=E2=80=A6not too = keen on extending the already extended terms any further.=20 On Jul 15, 2025, at 4:28=E2=80=AFPM, Lito Delapena = > wrote: =EF=BB=BF Hey Tim, Thank you for bringing this to our attention. I completely understand = the concern and agree that protecting the relationship with this client = is a top priority. To clarify, the past-due notifications the client is receiving are = automatically generated through our Versapay system. These alerts are = triggered for all accounts that exceed their agreed-upon net terms, = regardless of payment method and are set up on an organization level vs = individual client notifications.=20 Here are a few examples of the gentle reminders that invoices are past = due sent from our Versapay portal =20 =20 I would be remiss not to mention that Laszlo proactively raised this = concern prior to the client starti