Re: Client Inquiry From Home Care Assistance Oakville

I just did a test and was able to see my lead.  You will not see every lead
in Callrail. If someone has cookies blocked, incognito is on, or privacy
settings prevent/block, then leads may not show up in Callrail.

[image: Screen Shot 2023-07-17 at 4.07.45 PM.png]





On Mon, Jul 17, 2023 at 4:01 PM Joey Taylor <joey.taylor@thekey.com> wrote:

> Hi Phil,
>
> I have messaged IT but the question is actually why can't we find this
> inquiry in Call Rail?
>
> Thank you,
>
> On Mon, Jul 17, 2023 at 4:00 PM Phil Chanda <phil.chanda@thekey.com>
> wrote:
>
>> Hi all,
>>
>> If Taylor is able to receive all the form submissions, but Joey is not.
>> The best place to start would be IT Support as it is likely an issue with
>> his email again.
>>
>> Thanks,
>> Phil
>>
>> On Mon, Jul 17, 2023 at 3:56 PM Alexa Graziani <agraziani@thekey.com>
>> wrote:
>>
>>> Hi All,
>>>
>>> Adding Phil here to check this out as it seem like it's the same URL
>>> that is on the other forms that Callrail has captured in the past 7 days.
>>> It looks like the last form recorded by Callrail for Oakville was on July
>>> 12th and we did not make any changes to Oakville since then that I know of.
>>>
>>> Phil - can you check on this, please?
>>>
>>> Sincerely,
>>>
>>> On Mon, Jul 17, 2023 at 12:17 PM Taylor Cleland <tcleland@thekey.com>
>>> wrote:
>>>
>>>> Hi,
>>>>
>>>> May you please look into this online forum from Sabrina Gaon as it is
>>>> not in CallRail?
>>>>
>>>> Additionally, Joey is listed as a recipient for online inquiries
>>>> through the Oakville forum however is not receiving the inquiry to his
>>>> email. Are you able to help with this or is this a question for IT?
>>>>
>>>>
>>>> Thank you,
>>>>
>>>> Taylor Cleland
>>>>
>>>> *Client Solution Manager*
>>>>
>>>> 416-488-8777 ext 1
>>>>
>>>> TheKey.ca   <https://thekey.ca/>
>>>>
>>>> [image: TheKey]
>>>>
>>>>
>>>>
>>>> ---------- Forwarded message ---------
>>>> From: Home Care Assistance Oakville <no-reply@homecareassistance.com>
>>>> Date: Sun, Jul 16, 2023 at 1:39 PM
>>>> Subject: Client Inquiry From Home Care Assistance Oakville
>>>> To: <joey.taylor@thekey.com>, <tcleland@thekey.com>, <
>>>> poulami.shah@thekey.com>
>>>>
>>>>
>>>> Hi,
>>>> You have received a new lead from the Schedule a Consultation form.
>>>> Here are the details:
>>>>
>>>> *Name:* Sabrina Gaon
>>>> *Email:* thinkofone@sympatico.ca
>>>> *Phone:* 4164258170
>>>> *Best Time To Call:* 5-9pm
>>>> *Type Of Care:* Live-In-Care
>>>> *Location:* Oakville
>>>> *Comments:* Hi!
>>>> I am gathering information to present to my in-laws. They are currently
>>>> living independently at home but are neededing some help now–we are looking
>>>> at options for the furture-either living at home with care or moving into
>>>> more supportive housing.
>>>> They love their home and neighbourhood.
>>>> I am wondering if I could speak with you about live in care–what that
>>>> could look like, how you go about matching clients/etc.
>>>> Perhaps we could book an appointment. With notice I could book a
>>>> call/virtual call during the weekday.
>>>> thank you,
>>>> Sabrina
>>>> *URL:* https://www.homecareassistanceoakville.ca/contact-us/
>>>> ---
>>>> *IP:* 70.51.167.64
>>>> *User Agent:* Mozilla/5.0 (Windows NT 10.0; Win64; x64)
>>>> AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36
>>>>
>>>> Best Regards,
>>>> Home Care Assistance of Oakville
>>>>
>>>
>>>
>>> --
>>> Alexa Graziani
>>> Senior Marketing Manager - Consumer Growth
>>> * Please note my email has changed: *
>>> agraziani@thekey.com <https://brand.thekey.com/esg/agraziani@thekey.com>
>>> (650) 416-1538 Ext. 181538
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>
>
> --
>
> Joey Taylor
>
> *Regional Care Solutions Manager*
>
> 514-907-5065
>
> TheKey.ca   <https://thekey.ca/>
>
> [image: TheKey]
>