--0000000000000bb0140600b445f6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Phil, I have messaged IT but the question is actually why can't we find this inquiry in Call Rail? Thank you, On Mon, Jul 17, 2023 at 4:00=E2=80=AFPM Phil Chanda wrote: > Hi all, > > If Taylor is able to receive all the form submissions, but Joey is not. > The best place to start would be IT Support as it is likely an issue with > his email again. > > Thanks, > Phil > > On Mon, Jul 17, 2023 at 3:56=E2=80=AFPM Alexa Graziani > wrote: > >> Hi All, >> >> Adding Phil here to check this out as it seem like it's the same URL tha= t >> is on the other forms that Callrail has captured in the past 7 days. It >> looks like the last form recorded by Callrail for Oakville was on July 1= 2th >> and we did not make any changes to Oakville since then that I know of. >> >> Phil - can you check on this, please? >> >> Sincerely, >> >> On Mon, Jul 17, 2023 at 12:17=E2=80=AFPM Taylor Cleland >> wrote: >> >>> Hi, >>> >>> May you please look into this online forum from Sabrina Gaon as it is >>> not in CallRail? >>> >>> Additionally, Joey is listed as a recipient for online inquiries throug= h >>> the Oakville forum however is not receiving the inquiry to his email. A= re >>> you able to help with this or is this a question for IT? >>> >>> >>> Thank you, >>> >>> Taylor Cleland >>> >>> *Client Solution Manager* >>> >>> 416-488-8777 ext 1 >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >>> >>> >>> ---------- Forwarded message --------- >>> From: Home Care Assistance Oakville >>> Date: Sun, Jul 16, 2023 at 1:39=E2=80=AFPM >>> Subject: Client Inquiry From Home Care Assistance Oakville >>> To: , , >> poulami.shah@thekey.com> >>> >>> >>> Hi, >>> You have received a new lead from the Schedule a Consultation form. Her= e >>> are the details: >>> >>> *Name:* Sabrina Gaon >>> *Email:* thinkofone@sympatico.ca >>> *Phone:* 4164258170 >>> *Best Time To Call:* 5-9pm >>> *Type Of Care:* Live-In-Care >>> *Location:* Oakville >>> *Comments:* Hi! >>> I am gathering information to present to my in-laws. They are currently >>> living independently at home but are neededing some help now=E2=80=93we= are looking >>> at options for the furture-either living at home with care or moving in= to >>> more supportive housing. >>> They love their home and neighbourhood. >>> I am wondering if I could speak with you about live in care=E2=80=93wha= t that >>> could look like, how you go about matching clients/etc. >>> Perhaps we could book an appointment. With notice I could book a >>> call/virtual call during the weekday. >>> thank you, >>> Sabrina >>> *URL:* https://www.homecareassistanceoakville.ca/contact-us/ >>> --- >>> *IP:* 70.51.167.64 >>> *User Agent:* Mozilla/5.0 (Windows NT 10.0; Win64; x64) >>> AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36 >>> >>> Best Regards, >>> Home Care Assistance of Oakville >>> >> >> >> -- >> Alexa Graziani >> Senior Marketing