--0000000000003a467706099617c2 Content-Type: multipart/alternative; boundary="0000000000003a467506099617c1" --0000000000003a467506099617c1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi team, The credit balance of $5500.26 in the account is from two payments that were taken in September, before my time. They are sitting in the account unapplied and can be used towards future invoices or get a refund. John - I'll let you take it from here [image: image.png] On Tue, Nov 7, 2023 at 1:20=E2=80=AFPM Vashon Palloo wrote: > Hi Tim, > > Let me research when Sumira is out of QB for the day and I will get back > to you ASAP. I probably posted a payment by accident that never settled b= ut > I can't be sure until I get in. > =E2=80=8B > =E2=80=8BKeep you posted. > > Thanks, > > Vashon Palloo > > > On Tue, 7 Nov at 9:59 AM , Timothy Thomas wrote: > @Vashon Palloo looks like we've taken a double > payment again, as we have a negative balance. How does this keep happenin= g? > > On Tue, Nov 7, 2023 at 9:56=E2=80=AFAM Sumira Suthesan wrote: > >> Hi Tim, >> >> My apologies, the amount was until October 25. >> >> Please see attached statement from January 1- November 7, 2023 >> >> >> Thanks, >> >> Sumira Suthesan >> >> >> On Tue, 7 Nov at 9:52 AM , Timothy Thomas wrote: >> Why is the amount due -5k with an outstanding balance of 14k? >> >> On Tue, Nov 7, 2023 at 9:50=E2=80=AFAM Sumira Suthesan >> wrote: >> >>> Hi John/ Tim, >>> >>> Please see attached updated statement for Penny Casey. >>> >>> >>> Thanks, >>> >>> Sumira Suthesan >>> >>> >>> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.ca >> [image: TheKey] >> >> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > 547183:611100 > --=20 *Vashon Palloo* Senior Accounts Receivable Specialist vashon.palloo@thekey.com [image: TheKey] --0000000000003a467506099617c1 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi team, The credit balance of $5500.26= in the account is from two payments that were taken in September, before m= y time. They are sitting in the account unapplied and can be used towards f= uture invoices or get a refund. John - I'll le= t you take it from here On Tue, Nov 7= , 2023 at 1:20=E2=80=AFPM Vashon Palloo < paymentapplication@thekey.com > wrote: Hi Tim,=C2=A0 Let me research when Sumira is out of QB for the day and I= will get back to you ASAP. I probably posted a payment by accident that ne= ver settled but I can't be sure until I get in. =E2=80=8B =E2=80=8BKeep you posted. Thanks,=C2=A0 Vashon Palloo On Tue, 7 Nov at 9:59 AM , Timothy Thomas < tt@thekey.com > wrote: @Vashon Palloo =C2=A0looks like we've taken a double payment again= , as we have a negative balance. How does this keep happening? = On Tue, Nov 7,