--000000000000199d6406099629bc Content-Type: multipart/alternative; boundary="000000000000199d6206099629bb" --000000000000199d6206099629bb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Tim, How should we proceed ? *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Tue, Nov 7, 2023 at 3:48=E2=80=AFPM Vashon Palloo wrote: > Hi team, > > The credit balance of $5500.26 in the account is from two payments that > were taken in September, before my time. They are sitting in the account > unapplied and can be used towards future invoices or get a refund. > > John - I'll let you take it from here > > [image: image.png] > > On Tue, Nov 7, 2023 at 1:20=E2=80=AFPM Vashon Palloo paymentapplication@thekey.com> wrote: > >> Hi Tim, >> >> Let me research when Sumira is out of QB for the day and I will get back >> to you ASAP. I probably posted a payment by accident that never settled = but >> I can't be sure until I get in. >> =E2=80=8B >> =E2=80=8BKeep you posted. >> >> Thanks, >> >> Vashon Palloo >> >> >> On Tue, 7 Nov at 9:59 AM , Timothy Thomas wrote: >> @Vashon Palloo looks like we've taken a >> double payment again, as we have a negative balance. How does this keep >> happening? >> >> On Tue, Nov 7, 2023 at 9:56=E2=80=AFAM Sumira Suthesan >> wrote: >> >>> Hi Tim, >>> >>> My apologies, the amount was until October 25. >>> >>> Please see attached statement from January 1- November 7, 2023 >>> >>> >>> Thanks, >>> >>> Sumira Suthesan >>> >>> >>> On Tue, 7 Nov at 9:52 AM , Timothy Thomas wrote: >>> Why is the amount due -5k with an outstanding balance of 14k? >>> >>> On Tue, Nov 7, 2023 at 9:50=E2=80=AFAM Sumira Suthesan >>> wrote: >>> >>>> Hi John/ Tim, >>>> >>>> Please see attached updated statement for Penny Casey. >>>> >>>> >>>> Thanks, >>>> >>>> Sumira Suthesan >>>> >>>> >>>> >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.ca >>> [image: TheKey] >>> >>> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.ca >> [image: TheKey] >> >> 547183:611100 >> > > > -- > > *Vashon Palloo* > > Senior Accounts Receivable Specialist > > vashon.palloo@thekey.com > > [image: TheKey] > --000000000000199d6206099629bb Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Tim,=C2=A0 How should we proceed = ?=C2=A0=C2=A0 John Janiga Senior Accounts Receivable Specialis= t john.janiga@thekey.com= 408-647-7538=C2=A0 TheKey.com On Tue, Nov 7, 2023 at 3:48=E2=80=AFPM Vashon Pa= lloo < vashon.palloo@thekey.c= om > wrote:<