----==_mimepart_654a7fecdf15c_2332af0fcf4d52c39934824 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 Let me research when Sumira is out of QB for the day an= d I will get back to you ASAP. I probably posted a payment by accident th= at never settled but I can't be sure until I get in. =E2=80=8B =E2=80=8B= Keep you posted. Thanks,=C2=A0 Vashon Palloo = = On Tue, 7 Nov at 9:59 AM , Timothy Thomas wrote: = @Vashon Palloo=C2=A0looks like we've taken a double payment again, as we = have a negative balance. How does this keep happening? = = = = On Tue, Nov 7, 2023 at 9:56=E2=80=AFAM Sumira Suthesan wrote: = = = = = Hi Tim, = = My apologies, the amount was until October 25. = = Please see attached statement from January 1- November 7, 2023 = = = Thanks,=C2=A0 = = Sumira Suthesan = = = = = = On Tue, 7 Nov at 9:52 AM , Timothy Thomas wrote: Why is the amount due -5k with an outstandin= g balance of 14k? = = = On Tue, Nov 7, 2023 at 9:50=E2=80=AFAM Sumira Suthesan wrote: = = = = = Hi John/ Tim,=C2=A0 = = Please see attached updated statement for Penny Casey. = = = Thanks,=C2=A0 = = Sumira Suthesan = = = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca = = = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca ----==_mimepart_654a7fecdf15c_2332af0fcf4d52c39934824 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 Let me research when Sumira is out of QB for the day and= I will get back to you ASAP. I probably posted a payment by accident tha= t never settled but I can't be sure until I get in. =E2=80=8B =E2=80=8BKeep you posted. Thanks,=C2=A0 Vashon Palloo On Tue, 7 Nov at 9:59 AM , Timothy Thomas &= lt;tt@thekey.com> wrote: @Vashon Palloo =C2=A0looks lik= e we've taken a double payment again, as we have a negative balance. How = does this keep happening? On Tue, Nov 7, 2023 at 9:56=E2=80=AFAM Sumira Suthesan < billing@thekey.com >= wrote: Hi Tim, My apologies, the amount was until October 25. Please see attached statement from January 1- November 7= , 2023 Thanks,=C2=A0 Sumira Suthesan On Tue, 7 Nov at 9:52 AM