--0000000000001c699905ee89fcd9 Content-Type: text/plain; charset="UTF-8" Hi Ben, Can we get an updated report ran to ensure all rate changes have been captured? Thank you, Melissa On Wed, Nov 16, 2022 at 7:21 AM Tricia Strite wrote: > Thank you. the NE area has been updated. > > On Mon, Nov 14, 2022 at 6:15 PM Benjamin Lewis > wrote: > >> Hello all, >> >> Thank you for your continued support here. To help ensure there isn't any >> gap in implementation, I pulled the rate information from last week for >> those clients that should have an effective date of 11/7. In the attached, >> I have done my best to help call out any potential issues. >> >> From a high-level, I broke out the clients into 4 categories. 2 require >> no action (Increase Applied and Deactivated) as I either see the clients >> have the rates updated correctly or the client deactivated prior to the end >> of the week. The other two require your team's attention: >> >> *No Increase Applied - represents the clients who do not show an increase >> to their rate.* >> *No Rates - The client did not have any hours billed, and therefore are >> unable to be confirmed.* >> >> Row Labels Increase Applied No Increase Applied No Rates Deactivated Grand >> Total >> N East 92 43 38 11 184 >> Northwest 107 32 19 26 184 >> S East 123 18 6 16 163 >> Southwest 120 86 29 28 263 >> Grand Total 442 179 92 81 794 >> I have included tabs in the attachment that include the specific clients >> for each of these two groups. While doing some quality checks on the data, >> I do see that some of these clients were updated today (and all data I have >> is as of 11/13), so no action is needed in those cases. But mainly want to >> make sure that your teams are reviewing clients who had communication go >> out and might not have been caught yet for the week of 11/7. >> >> Please reach out with any questions. >> >> >> On Wed, Nov 2, 2022 at 9:36 PM Benjamin Lewis >> wrote: >> >>> Hi all, >>> >>> Thank you to everyone for all of the help with responding to the various >>> inquiries I have received back from clients after emails and letters were >>> distributed (and for the help with the ones I'm sure I didn't hear about). >>> >>> We are approaching the implementation date of the rates, so I want to >>> ensure all teams are on track to get rates updated in Clearcare and to >>> provide an adjustment to effective dates that was made to a small portion >>> of letters. >>> >>> In the tracking spreadsheet here: >>> https://docs.google.com/spreadsheets/d/1KAYFq0_tNk1oWUL9Y-ZPS0wxglB2iwxK3WL2nxY7gjk/edit#gid=1683091659 >>> >>> I have updated *column A* with a column for you and your teams to >>> indicate clients where exceptions were made to retain the client after >>> letters and emails went out. Please mark those clients with a 'x'. >>> >>> *Column B *has been updated with the *effective date communicated to >>> the clients*. There are a few cases *where there was no email to send >>> the letter to or emails that kicked ba