Hi Vanja,
Thanks for clarifying which account needs to be used for payment. I have
not processed today's payment yet for this client.
Can you also clarify which payments need to be refunded? Is it just the
10/5/23 payment or how far do we need to go back?
On Thu, Oct 12, 2023 at 1:49 PM Vanja Bezdrob <vanja.bezdrob@thekey.com>
wrote:
> The payment should come from the most recent uploaded payment
> information on file dated 08/31 as that is the process i think please
> correct me if i am wrong.Ali was well aware of that but since he is no
> longer with the company we need to fix the problem and see what we can do
> for this client.Let me know if i can assist with anything.This new account
> should be billed from the date specified but never has been billed and this
> was ongoing issue till money was taken out of wrong account just past week.
> Also I want to ask if it is easier to delete all previous billing info in
> file to avoid confusion. I can do that as well but I am not sure if that is
> the correct process as we keep all files on the client profile.
> Let me know please and thank you.
>
> On Thu, Oct 12, 2023 at 10:30 AM Vashon Palloo <vashon.palloo@thekey.com>
> wrote:
>
>> Hi Team,
>>
>> To make sure I am understanding correctly, we're supposed to be using the
>> account ending in 4688 for this client's PAD?
>>
>> If so, this information was not relayed to me but I am happy to update it
>> going forward. Please confirm so I can run the client's payment for this
>> week's invoice.
>>
>> As far as the last few payments that were made, who would be the right
>> person to get this refunded?
>>
>> On Thu, Oct 12, 2023 at 1:14 PM Sumira Suthesan <
>> sumira.suthesan@thekey.com> wrote:
>>
>>> Hi Vanja,
>>>
>>> Please always cc billing@thekey.com for invoice/ payment inquiries.
>>>
>>> Vashon is in charge of payment processing.
>>>
>>> @Vashon Palloo <vashon.palloo@thekey.com> Can you please take a look
>>> into this?
>>>
>>> Client is Anne Kober (Vancouver)
>>>
>>> Thanks,
>>> *Sumira Suthesan*
>>> Accounts Receivable Specialist
>>> T: 438-230-3887 ext.1070006
>>> www.TheKey.com <http://www.thekey.com/>
>>> [image: TheKey]
>>>
>>>
>>> ---------- Forwarded message ---------
>>> From: Vanja Bezdrob <vanja.bezdrob@thekey.com>
>>> Date: Thu, Oct 12, 2023 at 1:08 PM
>>> Subject: Fwd: Fw: home care fees.
>>> To: TheKey Billing <billing@thekey.com>, Sumira Suthesan <
>>> sumira.suthesan@thekey.com>, Timothy Thomas <tt@thekey.com>
>>>
>>>
>>> Hello team I need this investigated as this client really was patient
>>> with us and our billing process.He also acquired NSF charges ETC.Can i
>>> receive a call back as this needs to be sorted ASAP please and thank you.
>>> Sumira you can also forward thread of communication we have about the
>>> same.
>>> Client is ANNE KOBER
>>> Thank you
>>>
>>> ---------- Forwarded message ---------
>>> From: Joe Sayer <mjsayer@hotmail.com>
>>> Date: Wed, Oct 11, 2023 at 7:54 PM
>>> Subject: Fw: home care fees.
>>> To: vanja.bezdrob@thekey.com <vanja.bezdrob@thekey.com>
>>>
>>>
>>>
>>> ------------------------------
>>> *From:* Joe Sayer
>>> *Sent:* Thursday, October 12, 2023 2:46 AM
>>> *To:* VanjaBezdrob@thekey.com <VanjaBezdrob@thekey.com>
>>> *Subject:* home care fees.
>>>
>>> Hi Vanja,
>>> Ali Malik is alive and well and still busily screwing up my bank
>>> account, and the new guy fell into the trap!
>>> You took the bank account numbers for Anne's account for the fees, and
>>> somehow Ali must have got into the act and put in my account numbers, so
>>> while I was checking the bank account numbers you and I put in, and
>>> bothering you why no withdrawals there, your accounts people have been
>>> taking money from my account which was used when we first started with your
>>> care givers.
>>> I need the accountant to return what he has charged "under full control"
>>> to my account and withdraw the same amount from Anne's bank account which
>>> has shown no action when I checked.
>>> This is ridiculous! Where do you get these guys from?
>>> Joe Sayer
>>>
>>>
>>> --
>>> Vanja Bezdrob LPN
>>> Client success manager
>>> Home Care Assistance
>>> 1861 Marine Drive,
>>> West Vancouver, BC V7V 1J7
>>> T 778-279-3634
>>> C 236-558-2376
>>> E vanja.bezdrob@thekey.com
>>>
>>>
>>>
>>
>> --
>>
>> *Vashon Palloo*
>>
>> Senior Accounts Receivable Specialist
>>
>> vashon.palloo@thekey.com
>>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>
>
> --
> Vanja Bezdrob LPN
> Client success manager
> Home Care Assistance
> 1861 Marine Drive,
> West Vancouver, BC V7V 1J7
> T 778-279-3634
> C 236-558-2376
> E vanja.bezdrob@thekey.com
>
>
>
--
*Vashon Palloo*
Senior Accounts Receivable Specialist
vashon.palloo@thekey.com
[image: TheKey] <https://homecareassistance.com/>