--0000000000001cb55e0608a1fe81 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you. On Thu, Oct 26, 2023 at 10:31=E2=80=AFAM Vashon Palloo wrote: > Hi guys, > > I'm going to meet with Daniel in a couple minutes and get this > straightened out. I know it's frustrating when stuff lingers this long bu= t > please bear with me as I'm doing my best to find the right person to help > me. > > On Thu, Oct 26, 2023 at 1:30=E2=80=AFPM Vanja Bezdrob > wrote: > >> Hello Tim, >> >> I just thought since this is an ongoing issue for this client that a ne= w >> ticket is not needed.But i will include the billing in the future. >> Do I need to send them this email now. >> Thank you >> >> On Thu, Oct 26, 2023 at 10:26=E2=80=AFAM Timothy Thomas = wrote: >> >>> Vanja, in the future please use @TheKey Billing fo= r >>> these issues. They will open a ticket and look into it right away. >>> >>> Thanks >>> Tim >>> >>> On Thu, Oct 26, 2023 at 1:23=E2=80=AFPM Vanja Bezdrob >>> wrote: >>> >>>> Good morning all, >>>> Please see email below from my client ANNE KOBER >>>> I am really hoping that this can be sorted out. >>>> Thank you >>>> >>>> ---------- Forwarded message --------- >>>> From: Joe Sayer >>>> Date: Wed, Oct 25, 2023 at 7:08=E2=80=AFPM >>>> Subject: Fees to Anne Kober's account. >>>> To: Vanja Bezdrob >>>> >>>> >>>> Hi Vanja, >>>> Sorry to bug you again, but there has not been any withdrawals from th= e >>>> VanCity account , despite you giving your company's accounts people vo= id >>>> checques on 2 separate occasions. >>>> >>>> These guys are making Ali Malik look good, and I am beginning to miss >>>> him!! >>>> >>>> Has there been a retrograde change in your company's accounting >>>> procedures? Do I need to send a checque each week a new invoice is ema= iled >>>> to me? This appears to be necessary according to the invoices forwarde= d to >>>> me, or do I have to approve them in some manner which your accounts pe= ople >>>> have failed to inform your clients? >>>> >>>> In the meantime my account balance continues to grow. This is making >>>> reconciliation of the cash amounts increasingly difficult as time >>>> progresses. >>>> >>>> Can you please pass this along to whomever is supposed to handle >>>> incoming money? >>>> >>>> Thanks >>>> Joe Sayer >>>> >>>> >>>> -- >>>> Vanja Bezdrob LPN >>>> Client success manager >>>> Home Care Assistance >>>> 1861 Marine Drive, >>>> West Vancouver, BC V7V 1J7 >>>> T 778-279-3634 >>>> C 236-558-2376 >>>> E vanja.bezdrob@thekey.com >>>> >>>> >>>> >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.ca >>> [image: TheKey] >>> >> >> >> -- >> Vanja Bezdrob LPN >> Client success manager >> Home Care Assistance >> 1861 Marine Drive, >> West Vancouver, BC V7V 1J7 >> T 778-279-3634 >> C 236-558-2376 >> E vanja.bezdrob@thekey.com >> >> >> > > -- > > *Vashon Palloo* > > Senior Accounts Receivable Spec