--00000000000082b841061859c013 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Sharon. Helpful. The narrower piece I need to zone in on right now is the in-home assessment= . Is there anything the customer gets out of that visit/time? Anything that helps them understand where they are at on any particular aspects of the balanced care spectrum. Anything they learn from that visit? Any guidance they receive? Anything left with them - so they have it whether they become a customer or not? Anything? Or is it just one-way traffic? I.e. We take from them the information we need and go away and process it. Thanks! On Mon, May 13, 2024 at 1:45=E2=80=AFPM Sharon Speirs = wrote: > > Hi Ray > > Sorry I can't seem to figure out how to reply in your email chain so just > sending this instead > > Not sure this is what you are looking for but this is how we positioned > ourselves as different along with the balanced care method and case > management when we sent out past emails etc to help gain the assesment > > > But what makes us different from other companies is that we go beyond jus= t > basic care, we provide lifestyle care. What this means is that we train > our caregivers to take a holistic approach to care and look after the > entire well-being of our Clients. We call this the Balanced Care Method ( > www.balancedcaremethod.com) and this method covers areas such as > nutrition, physical exercise, mental stimulation, and social interaction. > All of these factors have been proven to be integral in not just prolongi= ng > our Client's lives but also in improving the quality of their lives and > giving them a sense of purpose. I would be happy to discuss this method i= n > greater detail when we meet. In addition, all of our caregivers are: > > > - > > Bonded and insured > - > > Covered by Worker's Compensation > - > > Screened for honesty, criminal background, work authorization, driving > violations > - > > Experienced and skilled in assisting with all activities of daily > living > - > > Trained in all levels of care > > Furthermore, we have our very own Home Care Assistance University, which > is an online training platform that gives our caregivers ongoing access t= o > specialized training to support a variety of care needs and ensure that o= ur > clients receive the gold standard of care. > > Lastly, what sets us apart is the level of our case management which > demonstrates our commitment to quality. We are the only agency with highl= y > qualified case managers who are nurses that oversee the care from start t= o > finish. They conduct a comprehensive initial assessment, provide ongoing > monitoring and supervision through regular home visits and phone calls, > periodically update the families on the progress of their loved one, and > advocate for the client by attending case conferences, liaising with othe= r > health care professionals, making referrals to additional support groups = in > the communit