--000000000000891e9e05e2faca14 Content-Type: multipart/alternative; boundary="000000000000891e9d05e2faca13" --000000000000891e9d05e2faca13 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Taneshia, Please see the below her amts paid out per pay date: *Pay Date June 30, 2022,* Totals Hours =3D 95.25 Totals Amts =3D $1897.00 *Pay Date June 17, 2022,* Totals Hours =3D (Regular Hours) 95.25 + 106.50 (Adjustment Hours per sheet= ) =3D 201.75 Hrs Totals Amts =3D $3736 *Pay Date June 03, 2022,* Totals Hours =3D 47.50 Totals Amts =3D $946.00 + holiday amts As per my investigation, she got paid whatever shows in the time sheet. It means she got paid correctly from payroll. If there is any issue with her hours then it means its booking error. You have to adjust those amts with this week's booking. Please let me know if you have any questions. Thanks, Irin [image: image.png] [image: image.png] [image: image.png] On Mon, Jul 4, 2022 at 9:12 AM Irin Eva wrote: > Hi Taneshia, > > I will have a look and let you know. > > Thanks, > Irin > > On Mon, Jul 4, 2022 at 7:38 AM Taneshia Persaud taneshia.persaud@thekey.com> wrote: > >> Hi all, >> >> Just to clarify, her shifts should not be live-in, but: >> >> - 48.5hrs/wk "Overnight Active Care (Hourly)" with client#11780; and >> - 4hrs/wk "Personal Care (Hourly or Shift)" with client#15648. >> >> >> Thanks for looking into this! >> >> Best, >> >> Taneshia >> >> On Mon, Jul 4, 2022 at 7:33 AM Sandra Daoust > sdaoust@homecareassistance.com> wrote: >> >>> Hi all, >>> >>> I just had a look in Ceridian and for the last pay period she was paid: >>> 85 hours ($1692.00) plus 10.25 live in hours ($205.41). >>> >>> @Irin Eva Can you cross reference the payroll >>> date with the Mavencare schedule to see if there is any issue there? >>> Thank you! >>> >>> >>> >>> >>> Sandra Daoust >>> >>> >>> >>> *Finance Manager - Canada* >>> >>> Tel: 514.907.5065 | Fax: 514.221.4265 >>> >>> sdaoust@homecareassistance.com | Homecareassistancemontreal.ca >>> >>> >>> >>> >>> >>> On Mon, Jul 4, 2022 at 6:58 AM Taneshia Persaud >> taneshia.persaud@thekey.com> wrote: >>> >>>> Good morning Irin and Sandra, >>>> >>>> I am just following up on this text from Norma Ueda (see below). >>>> >>>> I know Irin and I spoke with her about this a few times already, but i= f >>>> you look at her unicom messages (attached), the app is showing her tha= t she >>>> got paid for 5hrs or 5.25hrs only -- not sure why, when her shifts are >>>> 9.5hrs or 10hrs with client#11780. This has been an ongoing issue sinc= e she >>>> returned from vacation in May 2022. I do not have access to her Ceridi= an >>>> information to see if she's getting paid the full amount, and it's onl= y the >>>> Mavencare app that is showing the incorrect amount. >>>> >>>> The bookings in the Mavencare portal are correct to her schedule. >>>> Weekly her hours should be 52.50 hours: >>>> >>>> >>>> - *Mondays* =3D 11am to 3pm with EK. >>>> - *Tuesdays/Sundays*