--0000000000001b938b06390ab2fa Content-Type: multipart/alternative; boundary="0000000000001b938a06390ab2f9" --0000000000001b938a06390ab2f9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sharon, Thank you for informing us that these clients are no longer part of Vancouver Coastal Health. In the future, we kindly ask that the team send an email to Clientservice@thekey.com to notify us of any changes. This will allow us to update their NetSuite records to reflect Private Pay and enable the payments and collections team to adjust their reporting accordingly. By doing this, we can ensure that we are all aligned and that the clients are correctly set up in NetSuite. Thank you again for the clarification. On Thu, Jul 3, 2025 at 1:38=E2=80=AFPM Sharon Speirs w= rote: > Thanks Lito > Both those clients were with VCH and thus they were paying but now both > those clients are private pay so the authorization was removed. We tried > adding them into the sales force to create a new client linked to clear > care but they are linked to the old account so we had to remove the > authorization. > They are both private pay now no parent company > Sharon > > Sharon, Speirs > > General Manager > > Vancouver, BC > > Office: 778.279.3634 > > sspeirs@thekey.com > > TheKey.ca > > [image: TheKey] > > > > > > > > On Thu, Jul 3, 2025 at 10:27=E2=80=AFAM Lito Delapena > wrote: > >> HI Sharon, >> >> Thank you for looping me into this inquiry, looping in our onboarding >> manager Jeannie into the thread. >> >> i reviewed the inquiry sent over and identified that Nasrin received >> notifications for the two clients below: >> >> - 162929 Amy Suzuki >> - 163769 Frederick Bolas #1765334 >> >> In review of clear care I noticed that both of their authorizations are >> closed which caused invoicing to be directed to the clients vs the >> Vancouver Coastal health parent payer. we can partner with our finance >> onboarding team to have these authorizations created and the invoices mo= ved >> over to the parent payer account. >> >> If authorizations for clients are required, requests can be sent to >> clientservice@thekey.com and Jeannie's team will work through those >> requests. >> >> Please let me know if you have any questions or concerns >> >> Thank you, >> >> Lito Delapena >> >> Customer Contact and Collections Manager | TheKey >> >> Mobile: 619-722-8561 >> >> >> >> >> >> On Wed, Jul 2, 2025 at 1:20=E2=80=AFPM Sharon Speirs wrote: >> >>> Hi Lito >>> I am not sure whom to direct this to but it is causing them some >>> frustration as they cannot get these for every client simply due to vol= ume >>> and they pay the invoices in batches. >>> Can you help to stop these kinds of emails from going out to any of the >>> VCH clients? Is it something that can be turned off? >>> Sharon >>> >>> Sharon, Speirs >>> >>> General Manager >>> >>> Vancouver, BC >>> >>> Office: 778.279.3634 >>> >>> sspeirs@thekey.com >>> >>> TheKey.ca >>> >>> [image: TheKey]