--000000000000fb2bf10607ed2eb3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Vanja - here's the latest update from Kristy regarding this client account. It doesn't look like you were on the Freshdesk ticket so I apologize if you missed out on any communication. With that said, we've discovered what we believe needs to be done, and I can process the payment this Thursday for the correct amount. Tim - what is the refund process for Vancouver clients? *Hi Everyone,* *The local office is requesting an update to get back with the client per Vashon's last reply within the ticket email thread. Apologies if I missed it, but I didn't see an update so I wanted to follow up. * *My understanding of this ticket is that the client is requesting all payments processed after 8/31/23 be refunded to the account they were processed from and then the payments reprocessed using the correct account. Reviewing the client in ClearCare there are 5 payments posted after 8/31/23. Snip below for reference. Based on the clients request any payments processed by TK after 8/31 against the incorrect account should be refunded in full for a total refund amount of $3,719.10. Once payments are refunded the total amount due according to ClearCare would be $4,446.75 ($3,719.10+727.65 for recent invoice 200697).* *I hope this helps. I am happy to schedule a call for us all to discuss if needed.* Thanks, Kristy On Tue, Oct 17, 2023 at 1:03=E2=80=AFPM Vanja Bezdrob wrote: > Do we have an update on this?I received call from client spouse this > morning who advised no refund has been made and he is also wanting to mak= e > sure new invoice is going to be billed correctly.I hope this is going to = be > resolved soon as he is so tired from all of this and i really not want to > lose them as a clients. > Let me know please and thank you. > > On Mon, Oct 16, 2023 at 1:05=E2=80=AFPM Vashon Palloo > wrote: > >> Hi Team, >> >> I no longer have access to this ticket. Can someone give Vanja an update= ? >> >> On Mon, Oct 16, 2023 at 4:00=E2=80=AFPM Vanja Bezdrob >> wrote: >> >>> Hello Vashon, >>> I just want to follow up and see if the payment was refunded and if new >>> account is being billed now.Let me know so i can inform client. >>> >>> On Thu, Oct 12, 2023 at 4:27=E2=80=AFPM Vanja Bezdrob >>> wrote: >>> >>>> I just want to clarify any charge after Aug 31 should be billed to thi= s >>>> account account! >>>> >>>> Sent from my iPhone >>>> >>>> On Oct 12, 2023, at 2:20 PM, Vashon Palloo >>>> wrote: >>>> >>>> =EF=BB=BF >>>> Hi Sumira/Kristy, >>>> >>>> I want to make sure we charge the correct amount for this client once >>>> the refund is done. >>>> >>>> Please verify this is correct so we can let Tim know what needs to be >>>> refunded: >>>> >>>> $385 for invoice 200253 (8/31-9/1/23). >>>> $2,991.45 - for 9/12-10/3/23 invoices >>>> *$3,376.45 total to be refunded* >>>> >>>> Then we have to charge the new account the $3,376.45 plus the $727.65 >>>> for