--000000000000fc9d4d057d62ec5b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable yeah, and i've had a complaint before... On Wed, Dec 19, 2018 at 11:57 AM Sandra Daoust wrote: > Less than wonderful review of Visibilite.... > > *Sandra Daoust* > > *Directrice des Op=C3=A9rations/Operations Manager* > > *Home Care Assistance (Montr**=C3=A9**al) Inc.* > > *4464 Ste. Catherine Ouest* > > *Westmount, Qu**=C3=A9**bec* > > *H3Z 1R7* > > *Tel: 514 907 5065 - Fax: 514 907 5067* > > *sdaoust@homecareassistance.com * > > *www.homecareassistance.com > * > > > > ---------- Forwarded message --------- > From: lorrie beauchamp > Date: Wed, Dec 19, 2018 at 11:45 AM > Subject: Referrals > To: > > > Good day - > > I wanted to pass along our experience with a company that you are > currently referring; I spoke at length with a very helpful representative > of yours, Maxine. Thanks to her for being so informative! > > My mother is in the last stages of her Alzheimer's disease; we are > respecting her wishes and keeping her in her home, and one of the service= s > we required was a hospital bed. I was referred to Robert Pelletier of > Visibilite.ca. > > I called Robert on a Friday with the urgent request; at first everything > seemed fine, and he promised he would get back to me by the end of the da= y. > > - By 4 pm on Friday, I followed up with him, not having received > confirmation. > - He acknowledged that the order had not been placed and that the bed > would be delivered one day later; I insisted that he respect the original > delivery date, having arranged for two men to help out on our end. > - We received the bed only to discover that the phone quote ($150-250 for > a month's rental) was only half the cost, as Robert had neglected to > mention a $113 transport fee. > - The CLSC told us the bed Visibilite supplied was an extremely old and > out-dated model; they said there should have been a table included and th= at > the bed could not be raised to the proper height for their workers. > - I spoke to Robert's assistant Linda to order, at an extra charge, a > table. She mentioned a cost of $40; again, when the table was delivered, > the cost was double. She, too, neglected to mention a $30 drop-off charge= . > - In the end, the table was broken, the bed was unacceptable, and the CLS= C > insisted on bringing in their own bed. > > Ultimately, we paid a lot of money for a sub-standard product, felt > exploited at a time when a family member and loved one was dying, and had > to subject my mother to the discomfort of being transferred - again - in > her final days. > > I am now focused on being with my mother for her last days and do not wis= h > to be called or consulted any further on this matter. I just thought you > should know, and would suggest that you either talk to this supplier abou= t > improving their services, or not refer them so enthusiastically. > > *Lorraine * > *Writer/Editor/Translator* > CANADA > --=20 *Tim