--001a1148af18746ef50535423934 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable hmmm really strange. I tried deleting her account, and then setting up another profile for her but same occurrence. I will get in touch with our IT manager to figure this out. On Tue, Jun 14, 2016 at 12:07 PM, Timothy Thomas wrote: > Yes, I had done that but unfortunately I think megan has two accounts. I > have her login, so you can see for yourself > > Username: meganjessieflann@gmail.com > password: meganjessie > > You'll see she doesn't have the client assigned. > > On Tue, Jun 14, 2016 at 3:04 PM, Sasha Inobe sinobe@homecareassistance.com> wrote: > >> Hi Tim, >> >> When I checked the IMS, it appeared that Megan hadn't been assigned to >> the client. Maybe you did this but just to review again... When assignin= g >> an interventionist, go to the interventionist's name, then click on Assi= gn >> under the Assign Client column. Then find the client's name, and click o= n >> the status, Not Assigned. From there, it will automatically regenerate a= s >> "interventionist successfully assigned". She should be able to see the I= P >> now. Let me know if there is still an issue. >> >> Thanks, >> >> On Tue, Jun 14, 2016 at 11:30 AM, Timothy Thomas > tt@homecareassistance.com> wrote: >> >>> Hi Sasha, >>> >>> I seem unable to assign Megan the IP. I think there's an issue with her >>> account. When she logs in, she only sees a test IP, not the new client = I've >>> just assigned her. >>> >>> Is it possible there's a duplicate account? >>> >>> Thanks >>> >>> -- >>> >>> *Timothy Thomas* >>> >>> *Director of Business Development* >>> >>> >>> >>> >>> *Home Care Assistance (Montr**=C3=A9**al) Inc.* >>> >>> *4464 Ste. Catherine Ouest* >>> >>> *Westmount, Qu**=C3=A9**bec* >>> >>> *H3Z 1R7* >>> >>> *Tel: 514 907 5065 - Fax: 514 907 5067* >>> >>> *tt@homecareassistance.com * >>> >>> >>> >>> >>> >>> >> >> >> >> -- >> Sasha Inobe, MA >> Gerontologist >> *Program Manager* >> Home Care Assistance >> 525 University Avenue, Suite 605 >> Palo Alto, CA 94301 >> Tel. (650) 847-8520 >> http://www.homecareassistance.com >> >> Changing the Way the World Ages >> >> https://youtu.be/rzcMVSflbJk >> > > > > -- > > *Timothy Thomas* > > *Director of Business Development* > > > > > *Home Care Assistance (Montr**=C3=A9**al) Inc.* > > *4464 Ste. Catherine Ouest* > > *Westmount, Qu**=C3=A9**bec* > > *H3Z 1R7* > > *Tel: 514 907 5065 - Fax: 514 907 5067* > > *tt@homecareassistance.com * > > > > > > --=20 Sasha Inobe, MA Gerontologist *Program Manager* Home Care Assistance 525 University Avenue, Suite 605 Palo Alto, CA 94301 Tel. (650) 847-8520 http://www.homecareassistance.com Changing the Way the World Ages https://youtu.be/rzcMVSflbJk --001a1148af18746ef50535423934 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable hmmm really strange. I tried deleting her account, and the= n setting up another profile for her but same occurrence. I will ge