--94eb2c189bd44e6d26053542503a Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable seems i'm finding all the bugs lol...please let me know asap as we've committed to beginning tomorrow. I guess we could just create another account for megan, with a different email address. On Tue, Jun 14, 2016 at 3:43 PM, Sasha Inobe wrote: > hmmm really strange. I tried deleting her account, and then setting up > another profile for her but same occurrence. I will get in touch with our > IT manager to figure this out. > > On Tue, Jun 14, 2016 at 12:07 PM, Timothy Thomas tt@homecareassistance.com> wrote: > >> Yes, I had done that but unfortunately I think megan has two accounts. I >> have her login, so you can see for yourself >> >> Username: meganjessieflann@gmail.com >> password: meganjessie >> >> You'll see she doesn't have the client assigned. >> >> On Tue, Jun 14, 2016 at 3:04 PM, Sasha Inobe > sinobe@homecareassistance.com> wrote: >> >>> Hi Tim, >>> >>> When I checked the IMS, it appeared that Megan hadn't been assigned to >>> the client. Maybe you did this but just to review again... When assigni= ng >>> an interventionist, go to the interventionist's name, then click on Ass= ign >>> under the Assign Client column. Then find the client's name, and click = on >>> the status, Not Assigned. From there, it will automatically regenerate = as >>> "interventionist successfully assigned". She should be able to see the = IP >>> now. Let me know if there is still an issue. >>> >>> Thanks, >>> >>> On Tue, Jun 14, 2016 at 11:30 AM, Timothy Thomas >> tt@homecareassistance.com> wrote: >>> >>>> Hi Sasha, >>>> >>>> I seem unable to assign Megan the IP. I think there's an issue with he= r >>>> account. When she logs in, she only sees a test IP, not the new client= I've >>>> just assigned her. >>>> >>>> Is it possible there's a duplicate account? >>>> >>>> Thanks >>>> >>>> -- >>>> >>>> *Timothy Thomas* >>>> >>>> *Director of Business Development* >>>> >>>> >>>> >>>> >>>> *Home Care Assistance (Montr**=C3=A9**al) Inc.* >>>> >>>> *4464 Ste. Catherine Ouest* >>>> >>>> *Westmount, Qu**=C3=A9**bec* >>>> >>>> *H3Z 1R7* >>>> >>>> *Tel: 514 907 5065 - Fax: 514 907 5067* >>>> >>>> *tt@homecareassistance.com * >>>> >>>> >>>> >>>> >>>> >>>> >>> >>> >>> >>> -- >>> Sasha Inobe, MA >>> Gerontologist >>> *Program Manager* >>> Home Care Assistance >>> 525 University Avenue, Suite 605 >>> Palo Alto, CA 94301 >>> Tel. (650) 847-8520 >>> http://www.homecareassistance.com >>> >>> Changing the Way the World Ages >>> >>> https://youtu.be/rzcMVSflbJk >>> >> >> >> >> -- >> >> *Timothy Thomas* >> >> *Director of Business Development* >> >> >> >> >> *Home Care Assistance (Montr**=C3=A9**al) Inc.* >> >> *4464 Ste. Catherine Ouest* >> >> *Westmount, Qu**=C3=A9**bec* >> >> *H3Z 1R7* >> >> *Tel: 514 907 5065 - Fax: 514 907 5067* >> >> *tt@homecareassistance.com * >> >> >> >> >> >> > > > > -- > Sasha Inobe, MA > Gerontologist > *Program Manager* > Home Care Assistance > 52