--001a11428b58f987de053541b89d Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Yes, I had done that but unfortunately I think megan has two accounts. I have her login, so you can see for yourself Username: meganjessieflann@gmail.com password: meganjessie You'll see she doesn't have the client assigned. On Tue, Jun 14, 2016 at 3:04 PM, Sasha Inobe wrote: > Hi Tim, > > When I checked the IMS, it appeared that Megan hadn't been assigned to th= e > client. Maybe you did this but just to review again... When assigning an > interventionist, go to the interventionist's name, then click on Assign > under the Assign Client column. Then find the client's name, and click on > the status, Not Assigned. From there, it will automatically regenerate as > "interventionist successfully assigned". She should be able to see the IP > now. Let me know if there is still an issue. > > Thanks, > > On Tue, Jun 14, 2016 at 11:30 AM, Timothy Thomas tt@homecareassistance.com> wrote: > >> Hi Sasha, >> >> I seem unable to assign Megan the IP. I think there's an issue with her >> account. When she logs in, she only sees a test IP, not the new client I= 've >> just assigned her. >> >> Is it possible there's a duplicate account? >> >> Thanks >> >> -- >> >> *Timothy Thomas* >> >> *Director of Business Development* >> >> >> >> >> *Home Care Assistance (Montr**=C3=A9**al) Inc.* >> >> *4464 Ste. Catherine Ouest* >> >> *Westmount, Qu**=C3=A9**bec* >> >> *H3Z 1R7* >> >> *Tel: 514 907 5065 - Fax: 514 907 5067* >> >> *tt@homecareassistance.com * >> >> >> >> >> >> > > > > -- > Sasha Inobe, MA > Gerontologist > *Program Manager* > Home Care Assistance > 525 University Avenue, Suite 605 > Palo Alto, CA 94301 > Tel. (650) 847-8520 > http://www.homecareassistance.com > > Changing the Way the World Ages > > https://youtu.be/rzcMVSflbJk > --=20 *Timothy Thomas* *Director of Business Development* *Home Care Assistance (Montr**=C3=A9**al) Inc.* *4464 Ste. Catherine Ouest* *Westmount, Qu**=C3=A9**bec* *H3Z 1R7* *Tel: 514 907 5065 - Fax: 514 907 5067* *tt@homecareassistance.com * --001a11428b58f987de053541b89d Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Yes, I had done that but unfortunately I think megan has t= wo accounts. I have her login, so you can see for yourself Username:=C2=A0 meganjessie= flann@gmail.com =C2=A0 password: meganjessie You'll see she doesn't have the client assigned.=C2=A0 On Tue, Ju= n 14, 2016 at 3:04 PM, Sasha Inobe < sinobe@homecareassistance.= com > wrote: Hi Tim, When I checked the IMS, it appeared that Megan= hadn't been assigned to the client. Maybe you did this but just to rev= iew again... When assigning an interventionist, go to the interventionist&#= 39;s name, then click on Assign under the Assign Client column. Then find t= he client's name, and click on the status, Not Assigned. From there, it= will automatically regenerate as "interventionist successfully as