Re: Detractor Alert: Doreen Lowbridge | 1000000000042782

 --00000000000082ff8c05ec5afe24 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Cheryl! Happy Monday :)... Just following up on this. On Wed, Oct 26, 2022 at 10:06 AM Keri Thrush wrote: > Hi, all! > > I was able to speak with Robert yesterday and the details of our call are > below... > > - He did mention the quick turnaround and how appreciative he was/is. > Also mentioned that putting together a care plan in a small time frame= is > difficult. GREAT WORK!!! > - His biggest concerns mentioned were around the caregivers lack of > experience, vetting, and their training - especially with Mrs. Lowbrid= ge's > dementia > - Lola - lack of expertise > - Diana - expertise > - she had composure, method to consistency, and would modify her > approaches if/when needed > - He mentioned that he feels there could have been more > communication on dementia and how we can help > - His decision to go with Memory & Co was due to the ratio of 5:1 with > the additional dementia experienced staff for response and nurses > - I did highlight Dr. Shadi Gholizadeh's dementia training as a > potential resource for the local team to partner with if services are = to > restart and offered an introduction to her if he would like any additi= onal > resources as he is learning through this. Including Shadi just for > visibility. > - Lastly, this morning I received the email below from Robert. We > support the team on your decision making for this. Please let me know = how > you would like to proceed. > - Hello Keri > > Thank you for your follow-up email. I am open to provide any > additional feedback if you feel it would be helpful in improving yo= ur > business model, procedures and training. > > As my wife was witness to our call, we had a further discussion > regarding the caliber of support we were provided and the costs inc= urred. > Obviously we are not refusing to pay your fees. However as we have = incurred > considerable costs in getting the caliber of support we felt Mrs Lo= wbridge > urgently required, it would be helpful if you could have someone re= view the > attached invoices and see if anything can be done. > > Please let me know if you have any questions and/or would like to discuss > further. > > Thank you!! > > On Tue, Oct 18, 2022 at 10:45 PM Keri Thrush wrote: > >> Thank you so much, Cherly! Very helpful information. >> >> Robert did respond and my call is scheduled for this coming Monday >> morning. I will ensure to keep everyone updated on the details. >> >> On Mon, Oct 17, 2022 at 4:56 PM Cheryl Cartwright >> wrote: >> >>> Hi Keri, >>> >>> We actually spoke about this client in our morning meeting today. Rober= t