This is a multipart message in MIME format. ------=_NextPart_000_021C_01DB34F9.1A2FE890 Content-Type: multipart/alternative; boundary="----=_NextPart_001_021D_01DB34F9.1A2FE890" ------=_NextPart_001_021D_01DB34F9.1A2FE890 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for the clarification, Tim.=20 =20 Looping in New Client Onboarding team for visibility of this client = population as well. =20 =20 @Sharon Speirs Please adjust the tax = setting on the parent payer. Snip below for reference from the Parent = Payer screen. Let us know if you need any assistance with this. When = clients are billed to a parent payer, the setting for parent payers = should be made on the parent payers=E2=80=99 profile in ClearCare as the = client=E2=80=99s profile only impacts private pay billings directly to = the client. =20 =20 If billed privately in the future, should the VCH clients be billed tax? = If yes, the clients=E2=80=99 individual profiles should be updated to = charge tax accordingly and ensure this is not overlooked.=20 =20 =20 =20 =20 Thank you, Kristy Poyner Billing Manager Kristy.Poyner@thekey.com=20 =20 =20 From: Timothy Thomas =20 Sent: Tuesday, November 12, 2024 11:41 AM To: kristy.poyner@thekey.com Cc: Sharon Speirs ; Michelle Hudgins = ; Lito Delapena ; = TheKey Billing Subject: Re: Home support services in the public sector are GST exempt =20 Hi Kristy,=20 =20 That was the case until VCH emailed us and confirmed that as a = government organization they are sales tax exempt. Therefore Sharon and = team updated clearcare and identified all the clients as tax exempt. =20 On Tue, Nov 12, 2024 at 12:29=E2=80=AFPM > wrote: Hi Sharon, =20 Thank you for looping me in. Tim Thomas previously confirmed on 8/19 tax = should be billed to Vancouver Coastal Health. VCH has also been billed = tax historically and paid without issue. Snip of historical invoice for = reference. @Timothy Thomas can you please = clarify if tax should be billed for Vancouver Coastal Health?=20 =20 =20 =20 Thank you, Kristy Poyner Billing Manager Kristy.Poyner@thekey.com=20 =20 =20 From: Sharon Speirs >=20 Sent: Tuesday, November 12, 2024 11:19 AM To: Kristy Poyner > Cc: Michelle Hudgins >; Lito Delapena = >; Timothy = Thomas > Subject: Fwd: Home support services in the public sector are GST exempt =20 Good morning Kristy I am forwarding this to you as an ask from Michelle so we can decide = what to do with the outstanding "tax" amount on these invoices. This is the email that was sent from VCH so after that I let Tim know I = was going to change all the VCH currently and going forward to be non = taxable by unchecking the box in clear care. I just want to make sure that you are good with this and that we can = revise these invoices and not send them if we are not supposed to be = charging tax. I apologize as I should have included you once I received = the email from VCH. Let me know Sharon =20 Sharon, Speirs =20 General Manager Van