--000000000000272ae905fe19a723 Content-Type: multipart/alternative; boundary="000000000000272ae805fe19a722" --000000000000272ae805fe19a722 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Shawntel, appreciate it. Cheers, *Josie Van der Velden* On Wed, Jun 14, 2023 at 10:36=E2=80=AFAM Shawntel Sousa = wrote: > Hi Josie, > > I have sent this off to billing to try and gain some clarity on this > particular matter. > I will let you know as soon as I hear back. > > > *Thank you,* > > *Shawntel Sousa, LPN* > > Client Success Manager > > > Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: > 778-279-3634 > > *TheKey.ca * > > [image: TheKey] > > > > On Wed, Jun 14, 2023 at 9:39=E2=80=AFAM Josie Van der Velden josie.vandervelden@gmail.com> wrote: > >> Good morning all, >> >> I believe my account was debited last night - see screenshot below, give= n >> there is no name associated with the withdrawal I am assuming, I am fair= ly >> certain that this aligns with the previous withdrawals. >> >> [image: Screenshot 2023-06-14 at 9.29.44 AM.png] >> >> I have not been sent an invoice and have no clue what these charges are >> for, as well we had determined I would not be auto charged. Is this for >> April? May? I have been following up pretty consistently inquiring about >> what we owe relative to the various different invoices I have received a= nd >> no one has confirmed a balance for April or May, the most recent comms >> confirmed that BlueCross payments were still outstanding and I would be >> advised once it was settled up. I know as an organization you are workin= g >> through a transition for billing with this new program but this is super >> disorganized, and not ok. To have money withdrawn from my account, witho= ut >> my permission aside, but also without an invoice or even a receipt sent = so >> I understand the charges is unacceptable. >> >> Can someone please advise what this charge is for and send an invoice or >> receipt as backup? And from there, can I get some sort of confirmation t= hat >> my banking info has been removed from your system so this auto payment >> never happens again? And finally, can you advise where things are sittin= g >> with the account - if this is indeed for April, when should we expect th= e >> invoice for May? >> >> Thank you very much. If this isn't able to be organized ASAP I don't see >> any other choice but for us to switch providers which would be super >> disruptive for my dad and I hope to avoid. However, it's equally as >> disruptive to have a partner that we don't have mutual trust with in the >> area of finances. >> >> Sincerely, >> >> >> *Josie Van der Velden* >> >> >> On Thu, Apr 27, 2023 at 9:22=E2=80=AFAM Josie Van der Velden > josie.vandervelden@gmail.com> wrote: >> >>> Good morning Ali, >>> >>> Thanks for this info. I am no longer comfortable with any automatic >>> withdrawals coming out of my account, so as a go forward this is not to >>> h