Re: Billing Concerns - new charge withdrawn from account

--000000000000fd866705fe19cfd5 Content-Type: multipart/alternative; boundary="000000000000fd866505fe19cfd4" --000000000000fd866505fe19cfd4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good afternoon Josie, Chuck put charge through of $461.75 for the balance owed by the family for April services, we reconciled all CDHC payments for everything up until April 30th. You can see the total amount of the invoice on the left side and remaining balance on the right. Let me know if you have any further questions. [image: image.png] Thank you, On Wed, Jun 14, 2023 at 12:43=E2=80=AFPM Josie Van der Velden wrote: > Thank you Shawntel, appreciate it. > > Cheers, > > *Josie Van der Velden* > > > On Wed, Jun 14, 2023 at 10:36=E2=80=AFAM Shawntel Sousa wrote: > >> Hi Josie, >> >> I have sent this off to billing to try and gain some clarity on this >> particular matter. >> I will let you know as soon as I hear back. >> >> >> *Thank you,* >> >> *Shawntel Sousa, LPN* >> >> Client Success Manager >> >> >> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >> 778-279-3634 >> >> *TheKey.ca * >> >> [image: TheKey] >> >> >> >> On Wed, Jun 14, 2023 at 9:39=E2=80=AFAM Josie Van der Velden > josie.vandervelden@gmail.com> wrote: >> >>> Good morning all, >>> >>> I believe my account was debited last night - see screenshot below, >>> given there is no name associated with the withdrawal I am assuming, I = am >>> fairly certain that this aligns with the previous withdrawals. >>> >>> [image: Screenshot 2023-06-14 at 9.29.44 AM.png] >>> >>> I have not been sent an invoice and have no clue what these charges are >>> for, as well we had determined I would not be auto charged. Is this for >>> April? May? I have been following up pretty consistently inquiring abou= t >>> what we owe relative to the various different invoices I have received = and >>> no one has confirmed a balance for April or May, the most recent comms >>> confirmed that BlueCross payments were still outstanding and I would be >>> advised once it was settled up. I know as an organization you are worki= ng >>> through a transition for billing with this new program but this is supe= r >>> disorganized, and not ok. To have money withdrawn from my account, with= out >>> my permission aside, but also without an invoice or even a receipt sent= so >>> I understand the charges is unacceptable. >>> >>> Can someone please advise what this charge is for and send an invoice o= r >>> receipt as backup? And from there, can I get some sort of confirmation = that >>> my banking info has been removed from your system so this auto payment >>> never happens again? And finally, can you advise where things are sitti= ng >>> with the account - if this is indeed for April, when should we expect t= he >>> invoice for May? >>> >>> Thank you very much. If this isn't able to be organized ASAP I don't se= e >>> any other choice but for us to switch providers which would be super >>> dis