--000000000000fdd9770608f148ba Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Penny Casey was processed. I will process Hamnett Hill later. On Mon, Oct 30, 2023 at 11:40=E2=80=AFAM John Janiga wrote: > Hello Vashon, > > I spoke with clients contact Fotini regarding the credit card for HIll > Hamnet and she states that nothing has changed with the credit card > provided for use ending in 3811. > > The transaction decline states code 79 - which means already reversed ( > not sure if this is relevant but thought to add it just in case ) > > Can we try and run the first invoice total again please. > > Thank you, > > *John Janiga* > Senior Accounts Receivable Specialist > *john.janiga@thekey.com * > *408-647-7538 * > TheKey.com > [image: TheKey] > > > > On Mon, Oct 30, 2023 at 10:10=E2=80=AFAM Vashon Palloo > wrote: > >> Hi John, >> >> Maybe call Tim when you're free and see if he can help? >> >> I will process Penny's payment later today when QB is available for use. >> >> Thank you, >> >> On Mon, Oct 30, 2023 at 9:26=E2=80=AFAM John Janiga >> wrote: >> >>> Hello Vashon, >>> >>> I still have not heard from Tim Sr. regarding Converge access. >>> >>> As far as Penny Casey's Credit Card - Please see email below from >>> client. She would like the charges run separately to ensure they are >>> approved. >>> >>> Kelly Casey >>> Sat, Oct 28, 3:51=E2=80=AFPM (2 days ago) >>> to Timothy, me, Patrick >>> Hi all >>> >>> It looks like a payment for $5392.49 went through successfully yesterda= y >>> (October 27th). >>> >>> Please continue to process the outstanding invoices one at a time (3 >>> separate transactions and maybe even 3 days in a row to reduce possibil= ity >>> of being declined) and inform us immediately if any are declined. >>> >>> In future, please ask the person who receives a declined transaction to >>> maintain a record for accountability purposes and contact us immediate= ly >>> to resolve the issue. >>> >>> Thank you for reaching out personally Tim, >>> >>> K >>> >>> >>> *John Janiga* >>> Senior Accounts Receivable Specialist >>> *john.janiga@thekey.com * >>> *408-647-7538 * >>> TheKey.com >>> [image: TheKey] >>> >>> >>> >>> On Fri, Oct 27, 2023 at 4:11=E2=80=AFPM Vashon Palloo >>> wrote: >>> >>>> Same to you! >>>> >>>> On Fri, Oct 27, 2023 at 4:09=E2=80=AFPM John Janiga >>>> wrote: >>>> >>>>> Sure thing. >>>>> >>>>> I'm off in a bit, so most likely Monday. >>>>> >>>>> Cheers and Have a great weekend. >>>>> >>>>> *John Janiga* >>>>> Senior Accounts Receivable Specialist >>>>> *john.janiga@thekey.com * >>>>> *408-647-7538 * >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>>> >>>>> >>>>> On Fri, Oct 27, 2023 at 4:07=E2=80=AFPM Vashon Palloo >>>> vashon.palloo@thekey.com> wrote: >>>>> >>>>>> No problem. If you're able to connect with Tim, please go ahead and >>>>>> try to log in before Converge. I don't need to be a part of that FYI= . >>>>>> >>>>>> On Fri, Oct 27, 2023 at 4:06=E2=80=AFPM John Janiga >>>>>>