--000000000000abd0770608f433cc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hamnett Hill processed On Mon, Oct 30, 2023 at 12:10=E2=80=AFPM Vashon Palloo wrote: > Penny Casey was processed. I will process Hamnett Hill later. > > On Mon, Oct 30, 2023 at 11:40=E2=80=AFAM John Janiga > wrote: > >> Hello Vashon, >> >> I spoke with clients contact Fotini regarding the credit card for HIll >> Hamnet and she states that nothing has changed with the credit card >> provided for use ending in 3811. >> >> The transaction decline states code 79 - which means already reversed ( >> not sure if this is relevant but thought to add it just in case ) >> >> Can we try and run the first invoice total again please. >> >> Thank you, >> >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> On Mon, Oct 30, 2023 at 10:10=E2=80=AFAM Vashon Palloo >> wrote: >> >>> Hi John, >>> >>> Maybe call Tim when you're free and see if he can help? >>> >>> I will process Penny's payment later today when QB is available for use= . >>> >>> Thank you, >>> >>> On Mon, Oct 30, 2023 at 9:26=E2=80=AFAM John Janiga >>> wrote: >>> >>>> Hello Vashon, >>>> >>>> I still have not heard from Tim Sr. regarding Converge access. >>>> >>>> As far as Penny Casey's Credit Card - Please see email below from >>>> client. She would like the charges run separately to ensure they are >>>> approved. >>>> >>>> Kelly Casey >>>> Sat, Oct 28, 3:51=E2=80=AFPM (2 days ago) >>>> to Timothy, me, Patrick >>>> Hi all >>>> >>>> It looks like a payment for $5392.49 went through successfully >>>> yesterday (October 27th). >>>> >>>> Please continue to process the outstanding invoices one at a time (3 >>>> separate transactions and maybe even 3 days in a row to reduce possibi= lity >>>> of being declined) and inform us immediately if any are declined. >>>> >>>> In future, please ask the person who receives a declined transaction t= o >>>> maintain a record for accountability purposes and contact us immediat= ely >>>> to resolve the issue. >>>> >>>> Thank you for reaching out personally Tim, >>>> >>>> K >>>> >>>> >>>> *John Janiga* >>>> Senior Accounts Receivable Specialist >>>> *john.janiga@thekey.com * >>>> *408-647-7538 * >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> >>>> On Fri, Oct 27, 2023 at 4:11=E2=80=AFPM Vashon Palloo >>>> wrote: >>>> >>>>> Same to you! >>>>> >>>>> On Fri, Oct 27, 2023 at 4:09=E2=80=AFPM John Janiga >>>>> wrote: >>>>> >>>>>> Sure thing. >>>>>> >>>>>> I'm off in a bit, so most likely Monday. >>>>>> >>>>>> Cheers and Have a great weekend. >>>>>> >>>>>> *John Janiga* >>>>>> Senior Accounts Receivable Specialist >>>>>> *john.janiga@thekey.com * >>>>>> *408-647-7538 * >>>>>> TheKey.com >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>>> >>>>>> On Fri, Oct 27, 2023 at 4:07=E2=80=AFPM Vashon Palloo >>>>> vashon.palloo@thekey.com> wrote: >>>>>> >>>>>>> No problem. If you're