--000000000000473e1b0608f0dbf8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Vashon, I spoke with clients contact Fotini regarding the credit card for HIll Hamnet and she states that nothing has changed with the credit card provided for use ending in 3811. The transaction decline states code 79 - which means already reversed ( not sure if this is relevant but thought to add it just in case ) Can we try and run the first invoice total again please. Thank you, *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Mon, Oct 30, 2023 at 10:10=E2=80=AFAM Vashon Palloo wrote: > Hi John, > > Maybe call Tim when you're free and see if he can help? > > I will process Penny's payment later today when QB is available for use. > > Thank you, > > On Mon, Oct 30, 2023 at 9:26=E2=80=AFAM John Janiga > wrote: > >> Hello Vashon, >> >> I still have not heard from Tim Sr. regarding Converge access. >> >> As far as Penny Casey's Credit Card - Please see email below from >> client. She would like the charges run separately to ensure they are >> approved. >> >> Kelly Casey >> Sat, Oct 28, 3:51=E2=80=AFPM (2 days ago) >> to Timothy, me, Patrick >> Hi all >> >> It looks like a payment for $5392.49 went through successfully yesterday >> (October 27th). >> >> Please continue to process the outstanding invoices one at a time (3 >> separate transactions and maybe even 3 days in a row to reduce possibili= ty >> of being declined) and inform us immediately if any are declined. >> >> In future, please ask the person who receives a declined transaction to >> maintain a record for accountability purposes and contact us immediatel= y >> to resolve the issue. >> >> Thank you for reaching out personally Tim, >> >> K >> >> >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> On Fri, Oct 27, 2023 at 4:11=E2=80=AFPM Vashon Palloo >> wrote: >> >>> Same to you! >>> >>> On Fri, Oct 27, 2023 at 4:09=E2=80=AFPM John Janiga >>> wrote: >>> >>>> Sure thing. >>>> >>>> I'm off in a bit, so most likely Monday. >>>> >>>> Cheers and Have a great weekend. >>>> >>>> *John Janiga* >>>> Senior Accounts Receivable Specialist >>>> *john.janiga@thekey.com * >>>> *408-647-7538 * >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> >>>> On Fri, Oct 27, 2023 at 4:07=E2=80=AFPM Vashon Palloo >>>> wrote: >>>> >>>>> No problem. If you're able to connect with Tim, please go ahead and >>>>> try to log in before Converge. I don't need to be a part of that FYI. >>>>> >>>>> On Fri, Oct 27, 2023 at 4:06=E2=80=AFPM John Janiga >>>>> wrote: >>>>> >>>>>> Perfect, If I have access on Monday I'll check it in Converge for >>>>>> status. >>>>>> >>>>>> Thank you Vashon, this client's payer is challenging and a bit >>>>>> demanding. >>>>>> >>>>>> She thinks because it's being run in the US that might be a reason >>>>