Hey John,
Just quickly glancing the email from client, I think this is mainly related
to bookings.
I am CCing Brian who can maybe assist.
@Brian Boxall <bboxall@thekey.com> Can you look at clients email regarding
multiple booking charges.
Thanks
On Mon, Sep 11, 2023 at 2:24 PM John Janiga <john.janiga@thekey.com> wrote:
> Hello Team,
>
> Please see the email forward below. The client's payer is reporting
> multiple billing issues for Winnipeg client John Mortimer .
>
> Thank you,
> *John Janiga*
> Senior Accounts Receivable Specialist
> *john.janiga@thekey.com <john.janiga@thekey.com>*
> *408-647-7538 *
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
> ---------- Forwarded message ---------
> From: Carol Kos <carol.koscpa@gmail.com>
> Date: Mon, Sep 11, 2023 at 2:11 PM
> Subject: Re: Mortimer, John - Open Invoice - Please Respond
> To: John Janiga <john.janiga@thekey.com>
> Cc: Bill Mortimer <wjmortimer@gmail.com>
>
>
> Good Afternoon John,
>
>
>
> Thank-you for bringing the outstanding invoice to our attention. I agree
> that we owe for invoice no. 5747 in the amount of $550.
>
>
>
> Sorry for the delay in responding. I took this opportunity to review all
> invoices issued to my Dad by the TheKey (formerly Home Care Assistance).
> During my review of all the invoices, I found the following discrepancies
> which I hope that you can resolve:
>
>
>
> 1. On invoice no. 5086 dated September 16, 2022, we were charged
> $720 for September 6, 2022 to September 7, 2022. The daily rate charge
> should have been $575.
>
> 2. On invoice no. 5086 dated September 16, 2022, we were charged
> $720 for September 10, 2022 to September 11, 2022. The daily rate charge
> should have been $575.
>
> 3. On invoice no. 5317 dated November 30, 2022, we were charged
> twice for November 23, 2022 to November 24, 2022 – once for Kelley and once
> for Cecilia (2 x $575). On November 23, 2022, Kelley had a medical
> emergency and left caring for my Dad at approximately 4:30 pm. A neighbour
> friend was called to come look after my Dad who stayed until 11:00 pm.
> Cecilia, who had just been assigned to my Dad’s care team but had not
> received training yet and had not met my father yet, offered to assist that
> day. She arrived at 7:00 pm on November 23, 2022 and stayed until
> approximately 11:00 pm. I was required to go to my Dads on November 23,
> 2022 and spend the night. I arrived at approximately 9:00 pm. It was
> expected that Dorothy would arrive on the morning of November 24, 2022 at
> 10:00 am. I do not think we should be charged for the full 24 hours (from
> 10:00 am on November 23, 2022 to 10:00 am on November 24, 2022) for two
> people. Kelly was there for 6.5 hours and Cecilia was there for 4 hours.
> I would have thought we should be charged for half a day of service at most.
>
> 4. On invoice no. 5317 dated November 30, 2022, we were charged a
> full day for November 24, 2022 to November 25, 2022 for Cecilia. As noted
> in item #3 above, I spent the night of November 23, 2022 with the
> expectation that Dorothy would arrive on November 24, 2022 at 10:00 am.
> Dorothy did not show up and I was required to stay the day with my Dad
> until Cecilia arrived at approximately 5:00 pm. I would have thought we
> would have been discounted for this day as Cecilia did not work the full 24
> hour shift.
>
> 5. On invoice no. 5317 dated November 30, 2022, we were charged
> twice the daily rate for November 25, 2022 to November 26, 2022. This is
> the day that Cecilia was scheduled for training. Brian Boxall, theKey Care
> Manager, and I had agreed that theKey would cover 50% of Cecilia’s training
> cost and we would cover the other 50% of the cost. I would have thought
> Cecilia’s training cost would be based on her wages only; not at the daily
> charge rate.
>
> 6. On invoice no. 5337 dated November 30, 2022, we were charged
> twice for October 20, 2022 to October 21, 2022 (2 x $575) – once for Nancy
> and once for Kelley. There should only be one charge.
>
> 7. On invoice no. 5526 dated February 14, 2023, we were charged an
> additional $60 for February 12, 2023. We are not sure why there was a $60
> charge in addition to our daily rate charge.
>
> 8. On invoice no. 5651 dated March 31, 2023, it appears the invoice
> is missing a daily charge ($575) for March 16, 2023 to March 17, 2023.
>
> 9. On invoice no. 5731 dated April 30, 2023, we were charged
> $962.50 for April 21, 2023 to April 22, 2023. The daily rate charge was
> $632.50. We are not sure why there is an additional charge of $330.00.
>
> 10. On invoice no. 5731 dated April 30, 2023, we were charged
> $1,226.50 for April 22, 2023 to April 23, 2023. Upon introducing Genevieve
> into the caregiver team, Brian Boxall, theKey Care Manager, was going to
> recalculate our fees. I think the fees for this 24 hour period should
> either be the daily rate or $33.00 x 24 hours.
>
> 11. On invoice no. 5731 dated April 30, 2023, we were charged $632.50
> for April 24, 2023 to April 25, 2023. My Dad died in the evening on April
> 23, 2023. No services were received during this 24 hour period.
>
> 12. There is a withdrawal made from my Dad’s bank account in the
> amount of $8,970.50 on June 8, 2023 with no invoice to support the
> withdrawal. I would expect these monies to be returned to my Dad’s estate.
>
> I have attached copies of the invoices referenced above and a copy of my
> Dad’s June 2023 bank statement.
>
> Please let me know your findings after you have reviewed the account.
> Do not hesitate to contact me if you have questions or wish to discuss. I
> will call you on Monday, September 18, 2023 unless I hear from you sooner.
>
>
>
> Thanks for your attention to this matter.
>
>
>
> Sincerely,
>
>
>
> Carol Kos
>
> Ph no. 204-257-1007 (work)
>
> Ph no. 204-918-7330 (cell)
>
> On Fri, Aug 18, 2023 at 11:54 AM John Janiga <john.janiga@thekey.com>
> wrote:
>
>> Thank You Carol.
>>
>> Please let me know if you need any additional information.
>>
>> Best Regards,
>> *John Janiga*
>> Senior Accounts Receivable Specialist
>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>> *408-647-7538 *
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>>
>> On Fri, Aug 18, 2023 at 12:44 PM Carol Kos <carol.koscpa@gmail.com>
>> wrote:
>>
>>> Good morning John,
>>>
>>> Thank you for reaching out. I will review our records and get back to
>>> you early next week.
>>>
>>> Carol Kos
>>>
>>> On Fri., Aug. 18, 2023, 7:57 a.m. John Janiga, <john.janiga@thekey.com>
>>> wrote:
>>>
>>>> Hello Carol and Bill,
>>>>
>>>>
>>>>
>>>> Our records indicate the invoices listed below are outstanding. Please
>>>> let us know the status of payment so I may update our records accordingly.
>>>>
>>>>
>>>> Past Due Invoice
>>>>
>>>> Invoice # Invoice Date Due Date Care Logs Split Amounts Expenses
>>>> Mileage Taxes Total Paid Outstanding
>>>>
>>>> Mortimer, John
>>>> <https://hcawinnipeg.clearcareonline.ca/clients/1000000000016658/>
>>>> 5747
>>>> <https://hcawinnipeg.clearcareonline.ca/accounting/billing/receivables/invoice/5747/>
>>>> 05/12/2023 05/12/2023 $550.00 $0.00 $0.00 $0.00 $0.00 $550.00 $0.00
>>>> $550.00
>>>> $550.00 $0.00 $0.00 $0.00 $0.00 $550.00 $0.00 $550.00
>>>>
>>>> Please contact me directly if you have any questions or concerns.
>>>>
>>>> Thank You,
>>>>
>>>> *John Janiga*
>>>> Senior Accounts Receivable Specialist
>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>> *408-647-7538 *
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>>
*Ali Malik*
Manager - Financial Operations